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Pitney Bowes Business Insight Unveils Next Generation Data Quality Solution

Pitney Bowes Spectrum™ Technology Platform Developed to Help Insurance Carriers Solve Major Data Quality Challenges for Risk Management, Policy Pricing and Key Business Processes

  • Elizabeth Meurs or Madeline Shedno
  • Phone: 203-351-6974 or 617-779-1816
  • eMail: PBBI@shiftcomm.com

Troy, New York, — December 21, 2009

Pitney Bowes Software, the leading global provider of data quality and location intelligence solutions, today announced the release of the Pitney Bowes Spectrum™ Technology Platform. This enterprise solution will help insurance carriers better manage data to increase customer satisfaction, identify and minimize risk, maximize profitability and boost efficiencies in underwriting, claims and marketing processes.

The Spectrum Technology Platform supersedes the Customer Data Quality Platform and has been expanded to include location intelligence functionality, enabling insurers to better understand their customers and assets in term of location.

Available on the Spectrum Technology Platform are five solution areas: data services delivered as part of enterprise data quality, data governance, enterprise location intelligence, data integration and business services addressing specific business process challenges. This provides insurance carriers with a comprehensive platform for enterprise-wide data quality, optimizing business operations and delivering meaningful insight.

Brand new to the Spectrum Technology Platform is an Enterprise Routing Module that can serve as a part of a comprehensive location intelligence solution, or a stand-alone business service. It enables insurers to better manage their travel and logistics operations; i.e., by helping claims personnel optimize their daily customer appointments or enabling healthcare members to plan their trips to providers and specialists.

“Insurance companies understand the ramifications of poor data quality. They live with it everyday – in the form of customer service hiccups, decreased retention rates, and higher claims costs,” said Bill Sinn, strategic industry and marketing director at Pitney Bowes Software. “The problem lies in addressing the data issue. Most insurers don’t always know where to begin in terms of starting a data quality initiative. The modular nature of the Spectrum Technology Platform enables companies to select the services that best fit their needs today and provides a data quality foundation that grows with the organization. ” 

Rich in functionality, the Pitney Bowes Spectrum Technology Platform includes five core solutions:

  • Enterprise Data Quality: Data services provide a rich set of functionality, helping data stewards create and publish business rules to remediate quality issues with the underlying data. Business rules ensure data is “fit for use” (i.e., attributes and records are more accurate, complete, unique and appropriately linked).    

  • Data Governance: Comprehensive data profiling functions enhance, accelerate and de-risk data analysis activities. This enables data governance groups to maintain, address and assess data quality initiatives.

  • Enterprise Location Intelligence: Data services perform geocoding and geo-spatial analysis on global locations to deliver location intelligence straight to business processes that can benefit from meaningful insight (i.e. risk assessment, route optimization and customer analysis).

  • Data Integration: Offers data services for access and federation of data through certified adapters for Oracle®, Siebel® and SAP.

  • Business Services: Enterprise Tax determines specific tax jurisdictions for more accurate sales use, payroll, property and insurance premium tax rate assignment. Global Sentry™ provides automated watch list screening to monitor incoming transactions in line with worldwide regulations. Data Quality Connectors, with the highest level of certification for mySAP® and Oracle's Siebel CRM, ensure that data going into CRM or ERP solutions is clean.


The Spectrum Technology Platform is available now with data and business services that can be purchased for in-house consumption in real-time or batch mode, delivered as a pure hosted service, or alternatively, as a hybrid solution. Customers may elect to purchase functionalities by module or by solution. For more information on the Pitney Bowes Spectrum Technology Platform and solution modules, please visit http://ebs.pbbiblogs.com/files/2009/08/pbspectrumtechnology-platform2.gif.

About Pitney Bowes Business Insight

Pitney Bowes Business Insight, a division of Pitney Bowes Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc., helps organizations to acquire, serve and grow customer relationships. Our leading-edge solutions in the areas of Customer Intelligence, Customer Communications and Customer Care enhance our customers’ operational systems and workflows, enabling them to manage their customer relationships more effectively. We offer unique and compelling capabilities, including location intelligence; GIS; predictive analytics; data quality, management and integration; and customer communications management. In combination, our solutions and capabilities deliver customer insights that create competitive advantages. Leading companies, government agencies and systems integrators rely on our global expertise and decades of leadership to improve their operational effectiveness and business results. Visit www.pbinsight.com and www.pb.com for more information.