Contact Support
Please note that our phone menu has changed as of April 3rd, 2012. You may reference our updated menu by downloading a PDF that reflect these changes.
Americas Technical Support and Customer Service contact information is provided below according to product group.
Contact information for other geographies is available below in pdf form for your convenience.
Consider the following guidelines when determining whether you need to contact Technical Support or Customer Service:
Technical Support - For all technical questions regarding Pitney Bowes Software products.
Customer Service - All general account inquiries including but not limited to maintenance and order status, product unlocking, address or contact changes, and customer portal access.
Choose a Geography
- Americas
- Europe, Middle East and Africa (excluding Germany)
- Germany
- Australia and New Zealand [PDF]
- Japan [PDF]
Americas
Technical Support
Hours: Monday - Friday from 8:00 am to 8:00 pm EST, excluding US holidays
Phone: 800 367 6950 - option 1
Menu : Phone Menu
Email: pbbi.support@pb.com
Customer Service
Hours: Monday - Friday from 8:00 am to 7:00 pm EST, excluding US holidays
Phone: 800 367 6950 - option 5
Menu : Phone Menu
Email: customeradvocate@pb.com