Support

Contact Support

Americas Technical Support and Customer Service contact information is provided below according to product group.

Contact information for other geographies is available below in pdf form for your convenience.

Consider the following guidelines when determining whether you need to contact Technical Support or Customer Service:

Technical Support - For all technical questions regarding Pitney Bowes Software products.

Customer Service - All general account inquiries including but not limited to maintenance and order status, product unlocking, address or contact changes, and customer portal access.

Americas

Technical Support

Hours: Monday - Friday from 8:00 am to 8:00 pm EST, excluding US holidays
Phone: 800 367 6950 - option 1
Menu : Phone Menu
Email: software.support@pb.com

Customer Service

Hours: Monday - Friday from 8:00 am to 7:00 pm EST, excluding US holidays
Phone: 800 367 6950 - option 5
Menu : Phone Menu
Email: CustomerService-PBS@pb.com

Other Support Departments

Online Case Management

Create and Manage Your Support Cases Online 

Simply log on to the Online Case Management system using the link below and create a Customer Service or Technical Support Case from the main screen.

Online Case Management Log In

Standard Support Agreement

2014 Global Holiday Schedules