Support

Contact Support

Americas Technical Support and Client Service contact information is provided here.

Consider the following guidelines when determining whether you need to contact Technical Support or Client Service:

Technical Support - For all technical questions regarding Pitney Bowes Software products.

Client Service - All general account inquiries including but not limited to maintenance and order status, product unlocking, address or contact changes, and customer portal access.

Americas

Technical Support

Hours: Monday - Friday from 8:00 am to 8:00 pm EST, excluding US holidays
Phone: 800 367 6950 - option 1
Menu : Phone Menu
Online: www.pitneybowes.com/softwaresupport.

Client Service

Hours: Monday - Friday from 8:00 am to 7:00 pm EST, excluding US holidays
Phone: 800 367 6950 - option 5
Menu : Phone Menu
Online: www.pitneybowes.com/softwaresupport.

Other Support Departments

Online Case Management

Create and Manage Your Support Cases Online 

Simply log on to the Online Case Management system using the link below and create a Customer Service or Technical Support Case from the main screen.

Online Case Management Log In

Standard Support Agreement

Global Holiday Schedules