Business Process Outsourcing
Hosted, end-to-end solutions to manage your customer communications.
Business Process Outsourcing enables you to address your software needs, management and reporting without having to worry about the initial capital outlay required to set up a Customer Communication Management (CCM) solution.
PBBI can be your trusted partner in delivering hosted, end-to-end solutions to help manage your all-important customer communications from data integration and document creation through e-billing and customer care.
BPO consists of leading-edge hardware, software, 24/7 customer support, and professional services, available as a co-sourced or fully outsourced solution. Through our end-to-end CCM solution, you can now rely on a single provider to manage any number of your CCM and online business applications, hosted in our world-class data center.
Full Outsourcing Option
We’ll manage and host your complete CCM process and e-billing solutions in our secure data center. Services may include analysis, design, testing, implementation and 24/7 support. We’ll perform as few or as many services you require. You simply pay as services are used.
Co-sourcing Option
Or, you may prefer our unique co-sourcing model that offers a best-of-breed approach for software licensing and outsourcing. Your enterprise can license our premier software to support in-house implementation and then tap into our other applications. This provides an easy path for moving applications in-house later.
BPO is the perfect option for many businesses, providing:
- Faster time to market
- Reduced start-up risks
- Full service accountability
- Synchronized print and electronic bills
- Reduced errors and duplicate efforts
- Unsurpassed security, protection and control of private data
- Scalability and enhanced performance
- Streamlined maintenance labor costs
- Full disaster recovery
BPO can help you save time, money and resources while increasing revenue and building customer satisfaction.
Contact us today for more information about our BPO solutions.