Business Process Outsourcing
Hosted, end-to-end solutions to manage your customer communications.
Pitney Bowes Software’s Business Process Outsourcing (BPO) services provide a flexible and cost-efficient alternative to managing customer communications in-house.
Pitney Bowes Software offers businesses a comprehensive, end-to-end Customer Communication Management (CCM) solution – from data acquisition, document creation and archival/retrieval, to output management, e-delivery and customer care. Our BPO solution provides leading-edge hardware, software and 24/7 customer support hosted in a world-class data center. Now, companies can rely on a single provider, Pitney Bowes Software, to manage their complete CCM process in either an outsourced model or in a mixed model with a combination of on-premise and outsourced solutions.
Full Outsourcing Option When Licensed Software is Not the Best Answer
We’ll manage and host your complete CCM process and e-billing solutions in our secure data center. Services may include analysis, design, testing, implementation and 24/7 support. We’ll provide all the power of the CCM Suite with flexibility of a hosted model and perform as few or as many services you require. You simply pay as services are used.
Flexible Services With Licensing and BPO
Enterprises can license our premier software to support in-house implementation, and then tap into our BPO for other applications. This provides an easy path for moving applications in-house in the future.
BPO is the perfect option for many businesses, providing:
- Faster time to market
- Reduced start-up risks
- Full service accountability
- Synchronized print and electronic bills
- Reduced errors and duplicate efforts
- Unsurpassed security, protection and control of private data
- Scalability and enhanced performance
- Streamlined maintenance labor costs
- Full disaster recovery
BPO can help you save time, money and resources while increasing revenue and building customer satisfaction.
Contact us today for more information about our BPO solutions.