Service Bureaus
Integrated solutions for improved customer communications, data quality and mail efficiency.
Service bureaus are under pressure to offer customized solutions with mass-scale efficiencies. Industry leaders are looking to stay ahead of the competition by expanding capabilities without sacrificing quality or service. The ability to respond quickly to changing market conditions and new regulatory mandates is the new requisite for success.
With industry-leading solutions for Communications Intelligence, Pitney Bowes Business Insight provides the flexibility service bureaus need to meet the challenges of today – and the opportunities of tomorrow. The integration of proven Customer Communications Management technologies with advanced data quality and location intelligence solutions makes it possible to meet higher customer expectations faster and far more cost effectively.
What are your challenges?
| Challenge | Solution |
|---|---|
| Service bureaus must create customer-focused communications for delivery via mail, fax, Internet, email, and short message service (SMS). | Produce clear, easy-to-read customer documents with Customer Communication Management solutions – to reduce inbound-service calls and improve customer satisfaction. |
| Capture customer data accurately, completely and consistently to satisfy customers and gain a competitive advantage. | Combine data from multiple, disparate sources, validate and enrich customer information with Data Quality & Enrichment solutions. |
| Understand who your customers are and reduce excess costs | Get a complete customer profile by analyzing and merging records to understand customer needs and reduce excess/duplication costs |
| Customers demand instant access to their billing information, and CSRs need fast access to correspondence and account data. | Provide instant retrieval capabilities for virtually any customer document with Contact Center Document Access solutions. |
| Customers expect 24/7 access to their bills through their browser. | Give your customers immediate access to their bills via the Internet with Web Self-Service solutions. |
| The cost of mailing continues to increase and postal organizations now require greater address accuracy. | Improve address quality and implement Intelligent Mail® barcoding for maximum postal discounts with Mail Efficiency solutions. |
| Service bureaus must find the most profitable retail sites to boost sales of both products and services, while furthering brand performance. | Identify profitable sites and markets, and optimize store networks for peak sales performance with Retail Site Selection solutions. |
| Need a flexible, cost-efficient, hosted solution to effectively manage customer communications |
Business Process Outsourcing provides the infrasstructure and software and allows service bureaus to provide offerings without any up-front costs. |
The Pitney Bowes Business Insight Solution
Our Customer Communication Management solutions span from database to delivery, enabling you to improve profitability, increase effectiveness and strengthen customer relationships. This broad array of solutions includes products such as MAIL360™ for implementing the USPS® Intelligent Mail® barcode system and improving mail efficiency; DOC1® Suite for streamlined document composition and content management; and e2™ Account Management for improved customer service. These are just a few of the powerful, integrated business solutions we provide for Service Bureaus around the world.
For more information or to be contacted by a Pitney Bowes Business Insight representative, contact us.
Intelligent Mail Strategies for Service Bureaus
Event-driven intelligence and a new postal mandate create revenue opportunities for service bureaus and lettershops. Learn how the new Intelligent Mail® barcode can improve mail efficiency and profitability of your business.
Read the white paper: Intelligent Mail Strategies For Service Bureaus
TUI Info Tec Personalizes Customer Documents with DOC1
TUI, a leader in the European travel market, provides a broad range of travel package and tour offerings, including more than 10,000 holiday options at locations around the world. TUI decided to switch over to complete color printing for its catalogs and travel documents, to add value for the end customer, as well as a unique selling point for TUI. That meant redesigning the product, the customer documents, as well as the production process – and the solution was the DOC1 Suite from PBBI.
Read the case study: TUI InfoTec Personalizes Customer Documents with the Help of DOC1
Brazil’s Print Laser Gains Agility and Economy
Print Laser is a leading Latin American print service bureau that offers document creation, print and digital output, and production mail services. To maintain its competitive edge and grow its business in the marketplace, the company adopted Customer Communications Management solutions from PBBI. See how DOC1® document composition technology helped the company continually gain flexibility and make operations more efficient to accommodate additional work.
Read the case study: Print Laser Gains Both Agility and Economy with PBBI CCM Solutions