Unemployment Insurance
Improve operational efficiency to reduce costs and enhance customer satisfaction.
The need to handle a growing customer base can challenge any organization. But when it’s the state unemployment insurance system, the need to migrate to more efficient web-based technology is even more pressing. States are looking to modernize their unemployment insurance systems to satisfy citizens’ expectations for an electronic interchange and improved, customer-centric service. Governments are struggling to transform business processes to reduce administrative costs associated with records management and increase productivity.
Pitney Bowes Software provides industry leading solutions for data quality, document composition and mailing efficiency – to help state governments enhance unemployment insurance service and reduce operational costs.
Streamline operations with Pitney Bowes Software solutions:
Data Quality and Enrichment
- Improve enterprise data quality with advanced validation and standardization
- Verify, correct and standardize addresses for improved mail delivery
- Access a single view of the recipient to streamline customer service
Learn more about Data Quality and Enrichment
Document Composition
- Create personalized customer communications with automated document composition
- Deliver communications through multiple channels: print, e-mail, SMS, and web
- Leverage a high-volume, high-speed document repository for all communications
- Instantly retrieve constituent correspondence, statements and messages
- Use pre-built templates to create interactive documents in real time
Learn more about Document Composition
Mailing Efficiency
- Reduce postage and mailing costs of tax statements
- Automate change of address tracking and implementation
- Cleanse and verify mailing address for increased efficiency
Learn more about Mailing Efficiency
For more information on data quality and customer communications solutions, contact us today.
Improve business processes with more accurate data
Capitalize on a more accurate view of your customers – and integrate that intelligence into your business operations. The Pitney Bowes Spectrum Technology Platform provides a powerful orchestration environment to manage customer information in real-time, from all customer touch points. With a modular design and efficient batch maintenance capabilities, the Pitney Bowes Spectrum Technology Platform offers unmatched flexibility to meet current needs and future requirements.
Learn more about Data Management
Boost the accuracy of your address data
Validate, correct and standardize customer address data with CODE-1 Plus® from PB Software, the powerful address quality solution. Its leading technology can help you provide accurate, on-time delivery of correspondence, goods, and services, and eliminate operational costs associated with mis-deliveries.
Learn more about CODE-1 Plus
High-performance document archive and retrieval
Archive, search and retrieve virtually all customer communications documents instantly with Vault, the high-speed, high-volume data repository. Real-time indexing, compression, storage, and direct data-retrieval make it possible for you to integrate the most advanced document archive and retrieval solutions directly into your call center, partner networks or customer website.
Learn more about Vault for Customer Communication Management