Communications
From Data Through Delivery
Pitney Bowes Software offers a set of solutions for the Communications industry that drive key business units from engineering and operations, IT, sales and marketing, customer contact centers, billing and finance, and the mailroom to be more effective, efficient and profitable.
Your challenge is to align resources and priorities so that all departments connect with customers and benefit from customer, location and market data. But:
- What business opportunities are being left on the table because data is too hard to access, integrate and interpret?
- Can departments across the company use the data more effectively?
- How can organizations communicate in a single voice across channels to strengthen relationships and improve cross-sell?
Pitney Bowes Software has answered these challenging questions and helped communications firms, from Verizon Wireless to T-Mobile to the international telecommunications firm Shenzhen Telecom:
- Improve network performance and services
- Optimize bill messaging and customer communications
- Ensure accurate customer information
- Drive profitability through improved retail site locations and sales territories
- Acquire customers and enhance relationships
What are your communications challenges?
| Challenge | Solution |
|---|---|
|
Your business must assign applicable taxes for customer accounts, which requires tedious jurisdiction research and audits that could lead to costly penalties for incorrect filings. |
Move to an automated process that supports regulatory compliance. |
|
Your company’s network expansion budget is tight. |
Run spatial analyses to identify expansion opportunities and optimize existing networks for better service coverage. |
|
Your organization’s billing process is costly, with bills and correspondence that can be confusing for customers. |
Implement document composition and archiving that improves customer satisfaction and miminizes bill production costs. |
|
Markets for core services are becoming saturated, which increases the importance of cost-effective cross sell |
Create more personalized engagements driven by preferences and profiles across all channels |
The Verizon Wireless Answer
When faced with challenges in providing accurate tax assignment throughout its business operations, and the resulting penalties and loss of revenue, Verizon Wireless (formerly operating under the name Alltel Wireless) worked with Pitney Bowes Software to help meet federal compliance regulations, increase efficiencies and, ultimately, improve their bottom line.
Read the Verizon Wireless case study.
T-Mobile’s Leverage
T-Mobile turned to Pitney Bowes Software for tools to “give to a wide variety of people within the company insight into our network and customers in a way [we] never had before.” Now, T-Mobile uses Pitney Bowes Software products and services to leverage their data to make decisions on where to effectively serve new and existing customers.
Shenzhen Telecom’s Streamlined Service
Shenzhen Telecom, the world’s largest wireline telecommunications and broadband services provider, faced with a rising tide of customer inquiries regarding its monthly billing statements, called on Pitney Bowes Software for a solution.
With our Customer Communication Management solutions, Shenzhen Telecom was able to produce more detailed statements that reduced calls to their customer service center by 86,000 calls per month.
Read the Shenzhen Telecom case study.
The Pitney Bowes Software Solution
Pitney Bowes Software solutions put your customer-related and communication-centric data to use. Communications providers all over the world turn to Pitney Bowes Software to use this data, and the insights gained from a true understanding of their customers, to secure a competitive advantage in the market.
At its core, Pitney Bowes Software helps employees make more informed decisions about how to improve billing and customer care, accurately assign tax jurisdictions, plan new retail stores and network facilities, and reduce operational mailing costs.
For more information or to be contacted by a Pitney Bowes Software representative, click here.
