Web Self-Service, Mobile & e-Billing
Give your customers flexible new options for account management and billing.
Customers want to control how they receive information, with more and more choosing to go paperless. They expect online and mobile access to their accounts, the ability to view bills, make payments and update their personal information electronically.
Web self-service and e-billing solutions from Pitney Bowes can help you engage customers dynamically while eliminating duplicated efforts... automate transactions such as bill pay, lowering the cost of delivery… and display content predictably in any electronic environment—all with increased personalization.
With Pitney Bowes, you can improve your customer online and mobile experience:
- Present a consistent brand image in any channel
- Access content via a high-speed, high-performance vault
- Reformat text and graphics to optimize overall experiences
- Add intelligence with tracking, e-payments and reminders
- Use every interaction as an opportunity to strengthen relationships
Discover how you can leverage existing data, content and print streams in today’s emerging channels. Contact us.
Advanced interactive e-billing and online care
Give your customers the tools they need to access and update their account 24/7 with advanced interactive e-billing and online care functionality. EngageOne™ Liaison from Pitney Bowes empowers organizations to build personalized customer self-service portals more quickly and cost effectively to drastically improve the overall user experience.
Learn more about EngageOne Liaison.
Personalize your electronic communications for improved customer satisfaction
Providing more efficient, personalized and secure support for email customer communications is a top priority for organizations with large call centers that are rapidly becoming multi-channel contact centers. The e-Messaging Solution helps organizations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.
Learn more about the e-Messaging Solution.
Instantly view years of stored data for better customer service
Archive, search and retrieve customer documents instantly with Vault, a high-volume, high performance document and data repository that provides easy access to virtually all customer communications. Real-time indexing, compression, storage, and direct data-retrieval make it possible for you to integrate this advanced document archive and retrieval solution directly into your call center, partner networks or customer website in just weeks.
Learn more about the Vault.