Personalized Multi-Channel Communications
Customers expect to interact with your business across a wide range of channels, which creates new challenges for companies.
With Pitney Bowes, you can deliver a consistent, engaging customer experience in your customer’s preferred channel and deliver the same experience for customers via print, phone Web or text. By speaking in a unified voice with a consistent brand image, you can improve customer satisfaction and loyalty.
- Create, design and manage content through a single platform
- Deploy in any channel and automatically reformat for print, web and mobile
- Send relevant, automated messages and respond to customer inquiries with personalized emails and texts
- Find each customer’s “sweet spot” with promotions based on rich data and transaction history
Find out how you can upgrade the overall customer experience, improve service delivery and lower costs. Contact us.
Create and manage real-time, personalized customer communications
With the demand for even faster, more personal customer interactions,
enterprises require greater control of their communications, to build lasting relationships and increase profits. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalized interactive and on-demand customer communications across the entire enterprise.
Learn more about EngageOne Interactive
Embrace interactive email and SMS communication capabilities
Providing more efficient, personalized and secure support for email customer communications is a top priority for organizations with large call centers that are rapidly becoming multi-channel contact centers. The e-Messaging Solution helps organizations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.
Learn more about the e-Messaging Solution
Cross-sell and up-sell with targeted engagements
Captivating, personalized and easy-to-understand communications reduce call center calls, expedite payments and increase customer satisfaction. In contrast to direct mail, consumers open and read their bills and statements, making transactional and transpromo documents an effective marketing tool to drive new revenue and significantly reduce print and mail costs.
Learn more about Composition Engines
Create content on demand
Create, manage and deliver one-to-one customer documents on the spot. Empower your business to create quotes, proposals, instant issue ID cards, benefit statements, new account applications, loan origination packages and transaction confirmations, and deliver them to the customer at the point of contact with OnDemand Document Composition products from Pitney Bowes Software.
Learn more about OnDemand Communications
Retrieve documents in seconds to reduce response time and call backs
Now your customer service team can retrieve customer documents in seconds with instant access to exact replicas of printed documents and web-presented information so they can respond more quickly and accurately to inquiries. Vault is the only document retrieval solution that renders documents on-the-fly through a customer-centric search.
Learn more about Vault
| Challenge | Solution | Pitney Bowes Software Products Used |
|---|---|---|
| Reduce bill-related calls | Easy-to-read, accurate and personalized bills, statements, invoices and letters reduce calls and call resolution time. |
CCM DOC1® Content Author |
| Speed call handling time, call closure-time and call backs | CSR central view of customer information and exact replica bills; and fast, personal customer interaction |
CCM Vault |
| Reduce errors, improve efficiency and reduce costs handling Interactive communications | Call centers CSRs quickly easily create and deliver real-time highly-personalized interactive communications |
CCM EngageOne Interactive |
| Improve mobile (email and SMS) customer service | CSRs manage in-bound and out-bound email/SMS for a more personalized interaction |
CCM e-Messaging Vault |
| Cross-sell products and services targeted to the individual to increase revenue and customer loyalty | Intelligent and targeted marketing messages on multi-channel communications drive revenue and reduce direct mail costs |
CCM Location Intelligence Predictive Analytics Data Flow DOC1® Content Author |
| Significantly reduce postage and mailing costs | Reduced batch accumulation and e-delivery of communications |
CCM DOC1® EngageOne Interactive EngageOne Liaison |
| Integrate effective communications in-bound and out-bound | Ensure a consistent, branded and person customer experience, across all channels |
CCM DOC1® EngageOne Interactive e-Messaging |