Digital Migration
Increase adoption of e-communications in ways that delight your customers
With the growth in digital communication, a number of companies attempted to go paperless, embracing the promise of big savings. But many faltered along the way.
Some faced angry customers who preferred print. Opt outs skyrocketed in response to the deluge of email, which often meant that NO messages got through. Others ran both channels but managed them in silos, with inconsistencies between print and digital. They faced higher costs when economies of scale on print and mail evaporated as paper volumes decreased.
Now you can avoid these kinds of missteps and speak to your customers in the channel they prefer, making it more inviting for them to choose digital. Automate transactions such as bill pay to help lower the cost of delivery. And turn your communications into a dialog, while leveraging real-time insights to create more personal and relevant one-to-one messaging.
Enter a world of dynamic customer engagement
Today you can earn high marks for exceptional customer communications with insights from Pitney Bowes Software that enrich and enhance the digital experience. Our powerful communication engine manages channel preferences, while generating and delivering communications according to each customer’s preference, including email, SMS, fax or print.
Our one-world view and optimized digital communications bring you advanced functionality and savings and bring customers a whole new cross-channel experience:• Modify print streams on the fly and add personalized messages
- Deliver print documents online
- Add Intelligent Mail® barcodes and gain valuable postal discounts
- Retrieve archived documents in seconds and across channels
- Enable customers to communicate in preferred channel
- Offer online bill payment
- Resolve disputes with advanced functionality
- Enable customers to view their account in real time
- Send personalized messages and relevant offers that surprise and delight customers
Learn more about our customer communication management solutions