Automated Address Management for Locating Customers
Streamline the customer address change process to save time, money and help you locate your customers
It has never cost so much to have a bad address. First, the hard costs: postage, printing, paper, processing. Then there is the “impact” cost: a statement that doesn’t reach the account holder, a targeted offer that misses its mark, or a profitable customer lost because he moved. The reality is that a bad address costs your company relationships. It chips away at your brand equity, and creates opportunity for your competition.
Until now, there was little you could do about the bad address problem, except work through an expensive and time-consuming manual updating process. But now there’s automated address management solutions from Pitney Bowes Business Insight – to save time, money and help you locate your customers.
VeriMove™ and Aura™ software from Pitney Bowes Business Insight read and interpret address change data. Undeliverable addresses, change of address, or incomplete addresses are flagged and sent to the owner of the customer data, to take action without missing an opportunity.
PBBI automated address management solutions can help:
- Enhance mailing efficiency with automated processing of undeliverable mail, change of addresses or incomplete customer information.
- Preserve postage discounts by meeting new USPS® requirements – to stay in communication with customers and save money.
- Ensure industry regulatory compliance with recommended courses of action for US Postal Service regulations, HIPAA and SEC requirements.
- Keep address owners informed of customer data issues through timely report capabilities. With Aura software, time saved is money saved.
Learn more about Pitney Bowes Business Insight solutions to help you locate your customers, or contact us today to discuss your needs.
Closing the loop on Automated Address Management
Simplify the process of correcting customer addresses to save time, money and relationships. Aura™ software is designed to help companies ensure that address changes are handled through a consistent and documented process that maintains the most current contact information while complying with industry standards and regulations.
Learn more about Aura.
Empower address owners and maintain data quality
Aura™ Software Video Demo: In this short overview, you will quickly see how Aura empowers address owners to cleanse their customer records for more accurate data across the enterprise. Let us show you how to connect with customers, ensure compliance and save money with Aura.
View the Aura demo now.
Capture NCOALink® move updates faster and more efficiently
Over 40 million people move in the United States every year. That’s a big slice of your customer base. What’s more, as of November 2008, USPS® regulations require most mailers to perform Move Update® processing to maintain eligibility for postal discounts. VeriMove™ software from Pitney Bowes Business Insight checks customer records and proprietary mailing lists against the USPS National Change of Address database (NCOALink®). VeriMove helps you reduce undeliverable as addressed (UAA) mail, maximize postage discounts and meet the USPS® Move Update® requirement.
Learn more about VeriMove and VeriMove Access OnDemand.
Case Study: Leading Insurer Keeps Track of Customer Moves
One of America’s largest P&C insurance companies needed a way to reduce costs associated with customer moves and enhance their overall communication management. They mail over 200 million documents a year, and 17 percent of their customers and prospects change their addresses annually. In order to reduce churn, decrease return mail costs, speed time-to-payment for receivables and reduce liability, the company called upon Pitney Bowes Business Insight for a reliable move update solution. Now, the organization can easily access the address changes of the millions of U.S. households and businesses that move each year.
View the Case Study now.