Multichannel Management
Manage communications and customer preferences across all channels via a single platform
The explosion of email, web and now mobile has seriously impacted the customer communications for many companies. This is especially true when channels are managed separately, with little or no ability to share information, leaving “black holes” when a customer attempts to cross channels.
Often, self-service web sites and call center personnel may not have access to mailed or emailed statements. This makes dispute resolution nearly impossible and leads to frustration, a disconnected customer experience or worse: customer attrition.
Now, you can deliver a consistent, positive customer experience in the customer’s preferred channel.
Become an agile, empowered organization
By unifying communications across the organization and across channels, you’ll deliver the same experience for customers via print, phone, wWeb or text. Present a consistent brand image. And improve customer satisfaction and customer loyalty.
With Pitney Bowes Software, high quality data, integration tools and predictive analytics give you a 360-degree view of the customer across inbound and outbound communication channels. You’ll drastically upgrade the overall customer experience, delivering improved services while lowering costs and driving increased revenue.
Now you can communicate one-to-one with each customer and make every communication a relationship-building opportunity, delivering a true end-to-end multichannel solution:
- Create, design and manage content through a single platform
- Deploy in any channel and automatically reformat for print, web and mobile
- Respond to customer inquiries with personalized emails, texts end relevant automated messages
- Find each customer’s “sweet spot” with promotions based on rich data and transaction history
- Offer leading edge capabilities including intelligent bill pay with electronic billing and messaging
- Access high performance archive and retrieval capabilities
- Eliminate duplicate efforts and easily manage multichannel communications
Learn more about our customer communication management solutions