Customer Communications
Engage customers across every channel and every department through more relevant, cost effective, relationship-building contacts
Transforming your current customer communications into a powerful, efficient process may seem like a challenging task. With the industry’s most powerful customer communication solutions and an understanding of your customer’s needs and behavior, you can track the flow of information, save time and money, and connect more effectively with your customers.
Organizations have historically acquired technologies to deal with challenges around a specific line of business, document or channel. With inflexible legacy applications, organizational silos and growing channel complexity, most companies now employ between five and ten communication platforms, with each technology capable of managing only a finite set of communication needs.
This departmental approach to customer communications leads to waste, inefficiency and damaged customer relationships. Only through an organizational-level approach can companies overcome the waste and inconsistency so prevalent today. With Pitney Bowes Software, organizations can centralize and standardize, while still pushing greater control to individual business units.
With customer communication management solutions from Pitney Bowes Software, you can:
- Integrate quality address data with your customer support and sales operations
- Ensure communications reach customers more accurately and on-time
- Automate the creation and production of personalized communications, including batch, interactive and on-demand
- Increase response rates from marketing campaigns
- Generate and manage Intelligent Mail® barcodes to comply with USPS® regulations, and track mail pieces, review delivery statuses, and integrate delivery data
- Minimize your cost of postage and processing, and reduce costs for mailing materials, processing and delivery
Transform everyday communications into customer-centric engagements
With customers expecting faster, more personal interactions across an increasing number of channels, organizations need cost-effective ways to deliver these communications. EngageOne is the scalable communication engine that offers the control and automated workflows needed to customize highly targeted messages more efficiently, with the flexibility to generate content across departments and communication channels.
Learn more about EngageOne.
Leverage Intelligent Mail® barcodes for postal discounts
While the USPS®-mandated Intelligent Mail® barcode promises automation discounts and cost savings, how you manage near-term implementations of this mandate could have long-term implications for your business. Make the most of your mail with MAIL360™, a single solution from PB Software to successfully implement the Intelligent Mail® barcode. MAIL360 automates the translation of USPS® and third-party mail tracking data into a standardized format that can be readily integrated into your business processes.
Learn more about MAIL360.
Boost the accuracy of your address data
Validate, correct and standardize customer address data with CODE-1 Plus® from PB Software, the powerful address quality solution. Its leading technology can help you provide accurate, on-time delivery of correspondence, goods, and services, and eliminate operational costs associated with mis-deliveries.
Learn more about CODE-1 Plus.
CASS-Certified address correction for the highest postal discounts
When address quality directly affects both customer satisfaction and mailing costs, maintaining accurate address data is imperative. Finalist® from PB Software offers you unique features that will give you unparalleled performance. It integrates CASS-Certified address correction capabilities into your legacy applications so that you will comply with strict USPS® standards and qualify for the highest postal discounts. Finalist verifies, standardizes and corrects address elements, and appends postal codes.
Learn more about Finalist.