Customer Communications
Add value and intelligence to customer communications, to grow profitability, increase effectiveness and strengthen customer relationships
Transforming your current customer communications into a powerful, efficient process may seem like a challenging and daunting task. With the industry’s most powerful Customer Communications solutions and an understanding of your customer’s needs and behavior, you can track the flow of information, save time and money, and connect more effectively with your customers.
Communications Intelligence solutions from Pitney Bowes Business Insight (PBBI) combine software, data, services and industry expertise to improve business processes where address quality is important. Products such as CODE-1 Plus®, Finalist® and MAIL360™ provide quality solutions for the large enterprise mainframe market, and allow extensive integration with other business operations, to help enterprise significantly reduce annual postage and operational costs.
With Communications Intelligence solutions from PBBI, you can:
- Integrate quality address data with your customer support and sales operations
- Ensure communications reach customers more accurately and on-time
- Increase response rates from marketing campaigns
- Code customer data identically across all platforms
- Cleanse every aspect of an address with batch or interactive processing, and bring it into precise alignment with strict USPS® standards
- Generate and manage Intelligent Mail® barcodes to comply with USPS regulations, and track mail pieces, review delivery statuses, and integrate delivery data
- Minimize your cost of postage and processing, and reduce costs for mailing materials, processing and delivery
Learn more about PBBI solutions to improve customer communications, including Mail & Postal Compliance products CODE-1 Plus, Finalist, and MAIL360, or contact us today to discuss your needs.
Leverage Intelligent Mail® barcodes for postal discounts
While the USPS®-mandated Intelligent Mail® barcode promises automation discounts and cost savings, how you manage near-term implementations of this mandate could have long-term implications for your business. Make the most of your mail with MAIL360™, a single solution from PBBI to successfully implement the Intelligent Mail® barcode. MAIL360 automates the translation of USPS® and third-party mail tracking data into a standardized format that can be readily integrated into your business processes.
Learn more about MAIL360.
Boost the accuracy of your address data
Validate, correct and standardize customer address data with CODE-1 Plus® from PBBI, the powerful address quality solution. Its leading technology can help you provide accurate, on-time delivery of correspondence, goods, and services, and eliminate operational costs associated with mis-deliveries.
Learn more about CODE-1 Plus.
CASS-Certified address correction for the highest postal discounts
When address quality directly affects both customer satisfaction and mailing costs, maintaining accurate address data is imperative. Finalist® from PBBI offers you unique features that will give you unparalleled performance. It integrates CASS-Certified address correction capabilities into your legacy applications so that you will comply with strict USPS® standards and qualify for the highest postal discounts. Finalist verifies, standardizes and corrects address elements, and appends postal codes.
Learn more about Finalist.