Document Composition
Centrally create, manage and deliver personalized communications with control and flexiblity to enhance productivity and reduce costs.
Today businesses are faced with new challenges to effectively manage and deliver personalized, branded and compliant communications, consistently across channels and with greater speed and accuracy. Document composition solutions from Pitney Bowes Software help companies easily create and centrally control all your customer communications, including transactional, on-demand and interactive documents, and delivered in virtually any media, including print, fax, web, email or SMS.
Data cleansing and integration, centralized flexible design environment, powerful production engine, multi-channel distribution, quality assurance and print stream manipulation tools, our customer communication management solutions allow business to ensure unified communications at reduced costs enterprise-wide.
Streamline document composition to improve communications
- Design and manage all transactional, on-demand and interactive communications from a single controlled environment
- Deliver a consistent customer experience across web, print, email and mobile
- Enhance productivity with integrated data acquisition, power objects, and content management
- Maintain control of content and simplify re-use with a central repository, versioning, and approval workflow
- Centralize and simplify management of all users, design resources, and job set-up
- Generate indexed output optimized for rapid ingestion into document repositories for customer care, historical archive, web presentment, and e-payment applications
- Easily tailor content, format and delivery channel for the individual customer
- Modify and re-engineer print streams on-the-fly, easily adding Intelligent Mail® barcodes and personalized messages
Learn more about Pitney Bowes Software solutions for customer communication management, including document composition, real-time interactive communications and email and SMS communications, or contact us today to discuss your needs.
Enhance productivity with automated document composition
Empower everyone in your organization to deliver clear, effective and relevant communications, including transactional, on-demand and interactive documents, across print, email, web, interactive voice response or text messages. The highly scalable composition engine from Pitney Bowes Software helps overcome multichannel challenges with a unified approach to the creation, management and delivery of customer communications, for the information your customers need, along with highly targeted, promotional messages that strengthen long-term relationships.
Learn more about composition engines.
Create and manage real-time, interactive customer communications
Enable faster, more personalized customer interactions with significantly less effort. EngageOne Interactive reduces preparation time per document, allowing prompt, appropriate response to customer inquiries to reduce costs and increase customer satisfaction. Branded templates and rules-based content ensure consistency of tone and message.
Learn more about EngageOne Interactive.
Embrace interactive email and SMS capabilities
Improve customer communications and personalize service with managed and archived emails and texts. e-Messaging helps organizations easily maintain brand voice and messaging consistency across channels. With this easily managed solution, companies can vastly improve call center response to email and/or text communications, while ensuring compliance requirements.
Learn more about e-Messaging.
Turn your transaction documents into powerful strategic assets
Drive revenue growth by transforming everyday communications into customer-centric engagements, built on intelligent, rules-based content generation and specifically designed to increase customer satisfaction and loyalty. In contrast to direct mail, consumers open and read their bills and statements. This makes transactional and transpromo documents an effective marketing tool to connect with customers.
Learn more about EngageOne.
Document composition and content creation on demand
Enable automated, immediate response to specific consumer queries across all communication channels. Now you can create quotes, proposals, instant issue ID cards, benefit statements, new account applications, loan origination packages and transaction confirmations, and deliver them to the customer at the point of contact with on-demand document composition products from Pitney Bowes Software.
Learn more about EngageOne OnDemand.
| Challenge | Solution | Pitney Bowes Software Products Used |
|---|---|---|
| Better manage and reduce costs of depersonalized and disconnected communications | Unify and control communications across all customer touch points and enterprise-wide | All CCM products |
| Ensure branded and compliant communications enterprise-wide | Centrally design and manage all customer communications in a single controlled environment |
DOC1 EngageOne |
| Interact with customers more personally, across channels and in real-time | Engage customers and provide the immediate attention they expect across channels |
EngageOne Interactive e-Messaging EngageOne Liaison Vault |
| Access and integrate customer data from multiple siloed sources and legacy systems | Leverage intelligent consolidated customer data to create targeted, personalized communications |
Data Flow Doc1 EngageOne |
| Turn routine transactional documents such as bills, statements and invoices into personalized, revenue generating communications | Business users easily create engaging multichannel communications with targeted transpromo messages to reduce direct mail costs |
EngageOne Doc1 |
| Reduce risk for error, improve efficiency and reduce costs managing interactive communications that require a human touch to complete | Ensure accuracy, branding and compliance of interactive communications and enhance customer service | EngageOne Interactive |
| Manage both outbound and inbound personalized email and SMS communications | Create and deliver personalized email/SMS, centrally archive and access and manage responses | e-Messaging |
| Easily manipulate and enhance existing documents and print streams to reduce programming costs | Re-engineer the print stream on-to-fly and add Intelligent Mail barcodes and personalized messages | StreamWeaver |