Effective Multi-Channel Communications
Create, manage and deliver personalized, consistent communications across all channels and improve the customer experience.
The increase in communication channels has made it more difficult for organizations to speak in a single voice and honor customer communication preferences. By unifying communications across departments and channels, you can deliver the same experience for customers via print, phone, web or text to improve customer satisfaction and loyalty.
With Pitney Bowes Software, high quality data, integration tools and predictive analytics give you a 360-degree view of the customer. With rules-based automation, you can easily incorporate these insights across inbound and outbound communications to deliver personalized, consistent and well-branded engagements across all touchpoints.
An integrated solution for effective, multichannel communications:
- Design and manage all transactional, on-demand and interactive communications from a single controlled environment
- Easily tailor content, format and delivery channel for the individual customer
- Leverage accurate, consolidated customer data from multiple sources to create targeted communications
- Employ a single solution for batch and real-time processing
- Support thousands of transactions per hour with a scalable, service oriented architecture that leverages distributed systems and multiple processors.
Learn more about Pitney Bowes Software solutions for customer communication management, including data quality and enrichment, document composition, real-time interactive customer communications and email and SMS communications, or contact us today to discuss your needs.
Enhance your enterprise customer data quality
Update, link and consolidate valuable customer information into enterprise-wide business intelligence, from all customer touch points.The Customer Data Quality Platform provides a powerful orchestration environment to manage customer information in real-time, from all customer touch points. With a modular design and efficient batch maintenance capabilities, the Customer Data Quality Platform (CDQP) offers unmatched flexibility to meet current needs and future requirements.
Learn more about the Customer Data Quality Platform.
Enhance productivity with automated document composition
Empower everyone in your organization to deliver clear, effective and relevant communications, including transactional, on-demand and interactive documents, across print, email, web, interactive voice response or text messages. The highly scalable composition engine from Pitney Bowes Software helps overcome multichannel challenges with a unified approach to the creation, management and delivery of customer communications, while delivering the information your customers need, along with highly targeted promotional messages that strengthen long-term relationships.
Learn more about composition engines.
Create and manage real-time, interactive customer communications
Enable faster, more personalized customer interactions with significantly less effort. EngageOne Interactive significantly reduces preparation time per document for prompt, appropriate response to customer inquiries, while reducing costs and increasing customer satisfaction. Branded templates and rules-based content ensure consistency of tone and message.
Learn more about EngageOne Interactive.
Embrace interactive email and SMS capabilities
Improve customer communications and personalize service with managed and archived emails and texts. e-Messaging helps organizations easily maintain brand voice and messaging consistency across channels. With this easily managed solution, companies can vastly improve call center response to email and or text communications, while ensuring compliance requirements.
Learn more about e-Messaging.
White Paper: Marketing Has the Right NOT to Remain Silent
Learn how leading companies are making their voices heard with customer-focused communications strategies. With an understanding of an individual customers’ needs and economic value, a firm can design and manage communications and interactions that not only satisfy the customer, but also contribute to profitability.
Read the white paper now.
Case Study: Slovak Telecom manages communications with DOC1
Slovak Telecom needed a customer communication management solution that could be installed quickly and integrate with the billing systems and existing print shop hardware and processes. DOC1® design/generate/print solution enabled Slovak Telecom to create and manage personalized customer communications for multi- channel delivery, making it possible for the company to manage the complete document lifecycle.
Read the Slovak Telecom Case Study now.
| Challenge | Solution | Pitney Bowes Software Products Used |
|---|---|---|
| Better manage and reduce costs of depersonalized and disconnected communications | Unify and control communications across all customer touch points and enterprise-wide CCM | All CCM products |
| Ensure branded and compliant communications enterprise-wide | Centrally design and manage all customer communications in a single controlled environment CCM |
EngageOne DOC1 |
| Interact with customers more personally, across channels and in real-time | Engage customers and provide the immediate attention they expect across channels CCM |
EngageOne™ Interactive e-Messaging EngageOne Liaison Vault |
| Access and integrate customer data from multiple siloed sources and legacy systems | Leverage intelligent consolidated customer data to create targeted, personalized communications CCM |
Data Flow EngageOne DOC1 |
| Turn routine transactional documents such as bills, statements and invoices into personalized, revenue generating communications | Business users easily create engaging multi-channel communications with targeted Transpromo messages to reduce direct mail costs CCM |
EngageOne Data Flow DOC1 Portrait Customer Interaction Suite |
| Reduce risk for error, improve efficiency and reduce costs managing interactive communications that require a human touch to complete | Ensure accuracy, branding and compliance of interactive communications and enhance customer service | EngageOne Interactive |
| Manage both outbound and inbound personalized email and SMS communications | Create and deliver personalized email/SMS, centrally archive and access and manage responses | e-Messaging |
| Easily manipulate and enhance existing documents and print streams to reduce programming costs | Re-engineer the print stream on-to-fly and add Intelligent Mail barcodes and personalized messages | StreamWeaver |