Solutions: Connect With My Customers

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One-size-fits-all communications are quickly becoming a thing of the past. When you work with Pitney Bowes Software, customer data is connected across business units and disparate inbound and outbound channels and mined for predictive recommendations. So you can promote offers that are accurate, targeted and highly relevant and transform customer interactions into revenue and retention opportunities.

Automated Address Management

Bad addresses cost your company more than postage, printing and processing. Bad addresses cost your company relationships. Until now, there was little you could do except work through an expensive and time-consuming manual updating process. But now there are automated address management solutions from Pitney Bowes Software to save time, money and help you connect with your customers.

Billing Track & Trace

Getting a handle on your customer mailings can mean greater operational efficiencies across your enterprise, improved cash flow and greater customer service. By tracking billing remittances to determine when “the check is in the mail,” you can coordinate business operations and improve cash flow. MAIL360™, the advanced mail management software from Pitney Bowes Software, gives you the ability to track and trace mailings through the postal service, measure performance and predict deliveries.

Customer Profiling for Connecting With Customers

Customer profiling solutions that help you locate your best customers and find more like them.

Demographic Analysis & Trending

Gain a clearer view of your customers to make faster, more accurate and cost-effective business decisions. From planning key strategic marketing initiatives, to identifying your most profitable customers, our demographic data helps you target your marketing strategies for business success. Pitney Bowes Software offers rich demographic databases for customer acquisition and market analysis.

Effective Multi-Channel Communications

Customer relationships are today’s business currency and strongest asset. More than ever, companies that modify processes and communications to cater to customer expectations will emerge as market leaders. Customer communication management solutions from Pitney Bowes Software allow businesses to easily create and centrally manage effective, personalized communications, delivered to your customer’s preferred channel, including print, fax, web, email and SMS. Companies enhance the customer experience, streamline operational efficiency and reduce communication costs for a better ROI.

Mergers & Acquisitions Activity

Today, more and more businesses are faced with difficult merger and acquisition (M&A) decisions, including determining which companies to acquire, and more importantly, which will be most profitable to acquire. Then they face the challenges of merging customer data, integrating communications and optimizing networks to deliver the best return on their M&A investment. Clearly, M&As impact many aspects of the business. Pitney Bowes Software provides a comprehensive solution with industry-leading products for market research, predictive analytics, data integration, customer communication management and mailing efficiency to add value in multiple departments and across the enterprise.

Master Data Management

In today’s business environment, mergers and acquisitions, data sharing, and global market presence are commonplace, companies must implement an enterprise-wide Master Data Management (MDM) solution. MDM ensures the operational contiguity of data – the ability to understand the transactional context between a corporation and its customers. With best in class data quality solutions that support any Master Data Management activity, PB Software products deliver the most complete view available of enterprise data.

Online Mapping

Enable on-demand access to location intelligence. Make data more meaningful. Integrate location into larger solutions. The Pitney Bowes Software Online Mapping solutions solve real business problems with configurable applications and web portals that put location-based data at the fingertips of your employees and customers.

Target Marketing Applications

To increase the ROI of your marketing efforts, you need to deliver the right message to the right person in the channel they prefer. With Pitney Bowes Software, you can leverage location intelligence and predictive analytics to identify those who are most likely to become profitable customers and then deliver highly personalized communications in print and digital media.

Solutions

Connect With My Customers

Use customer data to improve communications and make more profitable business decisions

Explore PB Software solutions to connect with your customers: