Events

• Unleash the Power of Real Time Decisioning: The Telco Call Center

In an effort to be more customer centric, call centers are now taking on a new role. They are becoming profit centers to bolster retention, increase cross-sell and up-sell, improve customer satisfaction and strengthen customer loyalty. Join this webinar to learn how the telco call center is evolving and leading the charge for customer retention.  

• Customer Centric Call Centers: From Cost Center to Profit Center

As pressure intensifies for telecom executives to reduce churn and drive profits, the call center is becoming one of the main avenues for increasing the bottom line. Join this session to learn how a customer centric call center can lead to greater profits and higher customer retention in the telecommunications industry.