Resources

Utilities Case Studies

Utility companies trust Pitney Bowes Software for superior customer and operational intelligence solutions that help them manage network assets, understand trade areas, improve sales and marketing and plan logistics.

Albuquerque Bernalillo County Water Authority

Generating Customized, High-Quality Customer Documents in a High-Volume Environment.

Berliner Wasserbetriebe

Berliner Wasserbetriebe chose Sagent Solution for their functional coverage of their data flow technology and the resulting options for error analysis.

Charlotte County Utilities Passes the Savings to Customers

Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.

City of Phoenix

City of Phoenix implemented Customer Communication Management (CCM) solutions to generate documents and enhance access to account information.

City of Winnipeg

The City of Winnipeg selected DOC 1® Designer and Generate document composition and design solutions, along with Oracle Utilities Customer Care and Billing, to produce more comprehensible documents for utility services.

Greater Cincinnati Water Works Benefits from the DOC1 Suite

Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.

Interelectra Presents a New, Friendly Face to the Marketplace

A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.

Las Vegas Valley Water District

Pitney Bowes Software (formerly Group 1 Software) customer communication management solutions have helped the Las Vegas Valley Water District more efficiently communicate with a growing and transient customer base.

National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service

National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.

Northern Ireland Water Service

Discover how this organization successfully migrated its existing GIS application for asset management to a new, more widely accessible system based on the MapInfo Professional v10.5 and Oracle 10g Spatial Database solutions.

San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service

Learn how San Francisco Public Utilities Commission is using DOC1 Series 5 to design, generate, and produce easy-to-understand utility bills—over 90,000 bills each month.

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