Utilities Case Studies
Utility companies trust Pitney Bowes Business Insight for superior customer and operational intelligence solutions that help them manage network assets, understand trade areas, improve sales and marketing and plan logistics.
Albuquerque Bernalillo County Water Authority
Generating Customized, High-Quality Customer Documents in a High-Volume Environment.
Berliner Wasserbetriebe
Berliner Wasserbetriebe chose Sagent Solution for their functional coverage of their data flow technology and the resulting options for error analysis.
British Gas Retains Customers with New Statement Design
British Gas redesigns statements using DOC1.
Charlotte County Utilities Passes the Savings to Customers
Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
City of Phoenix
City of Phoenix implemented Customer Communication Management (CCM) solutions to generate documents and enhance access to account information.
City of Winnipeg
The City of Winnipeg selected DOC 1® Designer and Generate document composition and design solutions, along with Oracle Utilities Customer Care and Billing, to produce more comprehensible documents for utility services.
Greater Cincinnati Water Works Benefits from the DOC1 Suite
Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.
Interelectra Presents a New, Friendly Face to the Marketplace
A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.
Las Vegas Valley Water District
Pitney Bowes Business Insight (formerly Group 1 Software) customer communication management solutions have helped the Las Vegas Valley Water District more efficiently communicate with a growing and transient customer base.
National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
National Grid reduced call center costs and helped satisfy regulatory compliance after implementing our hosted e2™ Vault and e2™ Service CCM solution.
Pennsylvania One Call System, Inc.
Integrating Location Intelligence and Infrastructure Data to Reduce Unneccesary Outbound Utility Notifications.
Petersburg Life Reduces Returned Mail by Half
StreamWeaver, Finalist, and SmartMailer solutions allow Petersburg Life to drastically reduce costs while improving relations with customers and agents.
PHEAA Sets a New Standard in Higher Education with Pitney Bowes Solutions
Pennsylvania’s Higher Education Assistance Agency implements StreamWeaver and Finalist as part of their state–of–the–art solution.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service
Learn how San Francisco Public Utilities Commission is using DOC1 Series 5 to design, generate, and produce easy-to-understand utility bills—over 90,000 bills each month.