Washington State Confirms Delivery of High-Value Mail
The Challenge
Track and trace high-value mail pieces to ensure delivery.
The Government Office
State of Washington, Department of General Administration.
The Story
Consolidated Mail Services (CMS) is the unit that’s charged with handling mail processing for state, federal, county and local government organizations within the state. CMS processes 250,000 pieces of mail each day and needed the ability to track and trace pieces from message origination through insertion to delivery and back again. The need was especially acute for high-touch, “high value” mail — documents that needed to be signed then returned. By selecting Pitney Bowes Group 1 Software’s OnRoute™ mail tracking solution, CMS can monitor Customer Communication throughout its end-to-end document messaging life cycle.
The Benefits
Improved Internal Processes
Internal customers, including government agencies and departments, have a real-time view of documents that must be signed and returned. These agencies can speed processing, handling and status reporting of key documents.
Better Internal and External Communication
Mail piece tracking helps ensure against loss or missed delivery of critical information — including checks and statements — and improves responsiveness of government organizations.
Category: Government