National Grid Implements Business Process Outsourcing to Reduce Costs and Improve Customer Service
Pitney Bowes Software (formerly Group 1 Software) and National Grid, one of the world’s largest utility companies serving the United States and the United Kingdom, recently implemented Pitney Bowes Software's Co-Sourced e2 Vault and e2 Service solution, part of its Customer Communication Management (CCM) portfolio. This high-performance archive is hosted in a premier data center.
Using the e2 solution to serve 3.3 million customers in New York and New England, National Grid centrally stores millions of documents, and gives both customers and call center customer service representatives (CSRs) immediate access to gas and electric service invoices, improving customer service and reducing costs.
Category: Utilities