Grameenphone
Challenge
Grameenphone’s customer base had grown dramatically within a short period of time and the company’s IT systems were unable to provide the customer service and internal integration Grameenphone demanded. In addition, the existing payment collection was unable to communicate using modern means (i.e., email) and could not provide local language support or on demand customer service.
Solution
Grameenphone deployed a Customer Communication Management (CCM) solution from Pitney Bowes Software to enable it to add value to its entire CCM value chain. The solution also provided seamless integration between Grameenphone’s billing, CRM and data warehouse systems.
Category: Communications