Communications Case Studies
Communications firms and telecom providers trust Pitney Bowes Software for superior customer and operational intelligence solutions that help them manage network assets, understand trade areas, improve sales and marketing and plan logistics.
AUSTAR United Communications
Accurately Identifying and Profiling Customers and Prospects While Providing Foundation for More Sophisticated Targeting
BT Group
Visually Displaying and Analyzing Location-Based Data to Make More Informed Decisions About Customer Service
Cellular South
Increasing Overall Knowledge of Service Availability While Improving Customer Service and Enterprise-Wide Decision Making
COMCEL
Implementing DOC1 Archive in Less Than a Week to Provide Web Access to Customers, Account Managers and Customer Service Agents
Grameenphone
Utilizing Key Technology for Flexible Invoice Generation System
Hewitt Associates Improves Efficiency of Document Production Process
Hewitt Associates reduces development time and increases efficiency of production run times with Pitney Bowes Software's DOC1® solution.
Maxcom Telecomunicaciones
Optimizing Customer Contact and Raising Quality of Customer Care
MWD Advisors: Best Practice Insight, Customer analytics case study: T-Mobile Austria
This report examines T-Mobile Austria‟s use of Portrait Software‟s Customer Analytics software to underpin the company‟s customer churn reduction efforts and optimise its campaign marketing initiatives.
National Cable Communications Provider
Analyzing Emerging Competitive Markets and Taking Appropriate Action
Optus Communications
Enabling Customer Network Access Details Within Seconds
Orange
Using Location Intelligence to Enable Successful Rollout of 3G Network
Rogers Cable Communications
Rogers Cable Communications needed a way to visualize its large volumes of customers and network data so it could add real value to the business.
Shenzhen Telecom Improves Customer Service through Better Bills
Raising Customer Satisfaction and Retention Rates Through Better Billing
Slovak Telecom
Using Customer Communication Management to Enable Rapid Transition from Regulated to Market-Led Environment
Sprint
Providing a Customer View of Coverage Areas to Help Minimize Churn (video)
Telefonica Launches Efficient e-Account Initiative
Minimizing Billing Delays and Enabling Important Paperless Collaboration with Customers
Time Warner Cable
Employing Location Intelligence to Identify New Customers Quickly and Accurately
Verizon Wireless
Enabling Greater Tax Assignment Efficiency, Compliance with Federal Guidelines, Cost Savings and Improved Customer Service
Vivo
Giving Both Corporate and Individual Customers the Ability to Manage Bills Online, Analyze Statements and Easily Identify Discrepancies
Windstream Communications
Expediting Creation and Distribution of Up-to-Date Maps to Improve Marketing and Sales Support Process
