OnRoute OnDemand Offering

The scalable and secure hosted mail tracking service

Overview
Key Features
Specifications
Resources

Gain instant visibility into the status of customer communications — from creation through delivery — with OnRoute™, the hosted mail tracking solution from Pitney Bowes Software. Now you can improve business processes across the enterprise with a solution that links mailstream information to the customer data inside the envelope.

With OnRoute, you can verify mail delivery, track campaigns, build intelligence into your call center and make smarter collection decisions— all available through a hosted solution with an infrastructure that’s highly robust, scalable, secure and reliable.

Built on the United States Postal Service Confirm® service using both PLANET® Code and OneCode technology, OnRoute™ provides real-time data to your customer-facing staff, leading to more satisfied customers, too.

OnRoute offers one of the broadest ranges of mail tracking capabilities available:

SLA Manager – Streamlines service-level agreement (SLA) reporting for both jobs and individual mail pieces. Helps ensure SLA requirements are met.
Proof of Mailing – Confirms mailing of important documents, displaying step-by-step routing through the USPS® delivery network. An affordable option for regulated or high-value mailings.
Payments Tracker – Helps control call center and collection costs. Provides visibility into the outbound bill and inbound payment mail streams.

NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and education needs. We apologize for any inconvenience.

Barcode Generation

OnRoute™ allows you to generate a unique mail piece identifier, so you can track individual mail pieces at every step. You can create USPS® PLANET® Codes or OneCode barcodes for each piece within a job, fully meeting compliance to United States Postal Service regulations.

Mail tracking and data management

OnRoute provides sophisticated data management capabilities so you can view delivery details for an entire campaign or a single letter. You can track upstream production events, even before pieces hit the USPS®, including service bureau and presort vendor activities. You can also capture mailing statistics from USPS® Confirm® data, as well as our enriched track-and-trace technology. These geographical aggregate views provide a simple visual presentation of mailing job performance, and custom reports can be developed to meet changing requirements.

Enterprise integration

OnRoute features enterprise connector technology, which allows you to integrate job and piece-level tracking data with critical business processes. With OnRoute, you can connect mail tracking information to call centers, customer service, billing, credit and collections, fulfillment or marketing. OnRoute also provides extensive coding application options, allowing implementation at nearly any point in your production process from document composition to sortation.

Customizable, user-friendly interface

OnRoute has an easy-to-use tracking interface with customizable online views–configurable to your company’s look and feel–that makes it easy to integrate your corporate or customer-facing web servers. OnRoute also features a web interface for generating the required forms 8125 and 3152-A for USPS® Confirm-tracked mailings, including physical forms and electronic Advanced Shipping Notices (ASNs).

Vendor-neutral platform and architecture

OnRoute solutions are vendor neutral and can integrate with virtually any enterprise technology platform. OnRoute™ solutions use proprietary software to capture mail tracking information and link it to distinct customer data inside the envelope-providing a unique communication identifier that allows you to integrate job and piece-level tracking data with critical business processes that extend beyond mail operations.

Our OnDemand products give you all of the advantages of a hosted solution with an infrastructure that’s highly robust, scalable, secure and reliable. Our servers are hosted offsite, so there’s no need for you to invest in hardware.

You also won’t need to invest in ongoing maintenance or the month-to-month support required for software and data updates. You can deduct the cost of the service as an operational expense — with no need for major upfront capital expenditures. Simply focus on your core competency and trust PB Software to handle your data quality needs.