Aura for Mail Efficiency

Automated address updates and enterprise data management

Overview
Key Features
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Automate the cumbersome, manual process of correcting customer addresses. Aura™ software is designed to help companies ensure that address changes are handled through a consistent and documented process that maintains the most current contact information while complying with industry standards and regulations. You will benefit by improved customer communications, stronger brand loyalty with reduced churn and you will be better able to identify and act upon up-sell opportunities.

With Aura software, address owners of all types, including account managers, insurance agents and financial advisors, are now able to ensure that cleansed customer databases across the company’s information system are effectively managed and consistently accurate.

Closing the Loop on Enterprise Address Management

Our unique solution, Aura, reads output from address hygiene tools, such as Verimove™, Finalist® or CODE-1 Plus®. It uses the information from these engines to alert and notify address owners to anomalies within their customer data. Upon receipt of the alert from Aura, the address owner has the option to approve, reject or determine if customer permission is required to make the recommended address change. The address owner’s response is then routed back to Aura and the solution updates the system of record. This easy–to–use, end–to–end, address tracking, notification and correction solution, takes Aura from a “nice to have” tool to a business necessity which will yield a tremendous ROI.

For more information on end–to–end, integrated solutions to help grow revenue, cut costs and strengthen customer loyalty, contact us today.

NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and education needs. We apologize for any inconvenience.

Reduce return mail costs

The hard costs of returned mail, including paper, printing, postage and processing, are fairly easy to calculate and have skyrocketed in recent years. The impact costs — the lost offer, the missed opportunity, the missing statement — are the major causes of customer dissatisfaction and churn. Aura™ software eliminates both the hard and impact costs. Use it and watch your costs plummet and your customer satisfaction soar.

Aura software’s powerful engine can help:

Enhance mailing efficiency processes

Aura software picks up where other mailing efficiency processes leave off. It reads and interprets the output from CASS™ and Move Update products and reports address changes. Aura software automates the manual processes of undeliverable mail, change of addresses or incomplete customer information. It flags the discrepancies and enables address owners to take corrective action. Aura software puts you back in control of your customer data while saving you time and money.

Preserve postage discounts by meeting new USPS requirements

Business people love USPS discount postage because it allows them to stay in communication with their customers and save money. Aura helps to comply with the new USPS® Move Update requirements and preserve your postage discounts.

Connect with customers, accurately

Companies often make the big mistake of not knowing their customer, and this can routinely be tied to address problems. This mistake can not only adversely impact the customer experience, it is costly in both revenue and productivity. Let Aura software do the heavy lifting and assure a more accurate connect to your customers. Aura-provided customer address updates can reduce customer churn and enable a better overall experience.

Ensure industry regulatory compliance

Aura software alleviates compliance headaches through automation. Embedded in Aura are recommended courses of action based on USPS regulations, as well as other industry related regulatory requirements, such as HIPAA and SEC requirements. In today’s environment, no one wants the pain and expense of being out of compliance. Aura sofware makes meeting compliance obligations automatic.

Raise awareness of customer data issues through timely reporting capabilities

When address errors occur, time is of the essence. With Aura software’s reporting capabilities address owners are quickly notified when an address error or discrepancy occurs. It's reports are constantly updated to ensure that the process has not stalled, keeping the address owners and their managers informed on all data related issues and opportunities. With Aura software, time saved is money saved.

Identify potential up-sell opportunities

When a customer changes their address, it could well signal any of a number of life-changing events, giving you an opportunity to expose existing customers to new products or services. However, you must be able to both quickly and accurately respond. Aura software was created to help companies manage their customers’ changes according to the requirements of their specific industry and business. It closes the loop so that you can focus on your customer.

Our products are designed to work within a wide variety of existing technical environments.

Supported Operating Systems: Windows 2000/2003

Supported Databases: SQL Server®

Supported Languages: English