Enterprise Connector for Siebel

Maximize the value of your Siebel applications

Optimize the quality of your customer, vendor and partner records so you can improve operations across the enterprise. Increase business intelligence and facilitate rapid internal adoption. Target communications, eliminate returned mail and increase cross sell with reliable, robust and secure information. Achieve a greater return on Siebel™ investments. The Enterprise Connector for Siebel gives you the ability to identify, manage and merge business records to strengthen relationships with customer and prospects alike.

Based on a service oriented architecture (SOA), the Enterprise Connector for Siebel enables you to integrate a comprehensive range of data quality and data enrichment technologies directly into your Siebel applications. You can quickly and easily leverage the power and promise of Pitney Bowes Software’s industry-leading data quality and business geographics solutions.

Improve data quality, maximize benefits and boost ROI

• Fully Siebel certified, with validated Siebel connectors
• Reduce operational costs and increase ROI from Siebel investment
• Display return codes to denote the status of the data quality operations within a record
• Strengthen CRM initiatives with real-time data quality for over 220 countries
• Identify and manage duplicate records
• Standardize and validate addresses
• Auto populate missing fields
• Gain a single, integrated view of customers
• Seamless integration in any Siebel environment, in both interactive and batch modes

Reap the benefits of rich, more accurate customer information

• Increase customer loyalty with more accurate, targeted communications
• Generate revenue with more effective cross-marketing and cross-selling
• Boost campaign effectiveness through consolidated customer profiling and householding
• Reduce marketing costs by eliminating redundant mailings
• Cut operational costs by streamlining business processes
• Increase efficiencies in data maintenance with on-going data cleansing
• Comply with USPS® regulatory requirements and other governmental regulations

For more information on end-to-end, integrated solutions to help grow revenue, cut costs and strengthen customer loyalty, contact us today.

NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and education needs. We apologize for any inconvenience.

End-to-end data quality and data enrichment

The integration architecture is a server-based solution that supports Siebel™ Web, dedicated Web and mobile clients. With the Spectrum Technology Platform’s powerful data management features, you can easily clean and de-duplicate address data for customers and prospects, leverage unique settings for batch data quality processing or global settings for real-time, interactive mode. Settings are managed using the Options Manager within Siebel and the Pitney Bowes Software Management Console, a graphic user interface that resides on the Siebel Application Server.

Connect with global address verification

Increase the effectiveness of marketing, solidify customer relationships and help provide on-time delivery of goods and services with more accurate address data. The Enterprise Connector for Siebel® validates, corrects and formats address data for more than 220 countries worldwide—adding a powerful CRM advantage to everyone in your organization.

Get a single view with duplicate management

Now you can consolidate duplicate records via manual or automatic modes of operation. The Spectrum Technology Platform provides an Intelligent Merge option that automatically carries forward previously entered information to the survivor record when merging duplicate records. You can also merge new data into existing records automatically – without disrupting workflow. This de-duplication and consolidation provides a single, integrated view of customers as well as the products and services they utilize.

Flexible real-time and transactional modes

The Spectrum Technology Platform operates in both real-time and transactional modes. The technology supports all modes of Siebel operation, including Siebel Web clients, dedicated web clients and mobile clients.

Streamline data quality implementation

As a pure server-side solution, you can install, configure and maintain the Spectrum Technology Platform with no client-side software requirements. Additionally, the Spectrum Technology Platform can be customized at the enterprise level to meet the specific requirements of users.

Centralize data quality administration

The easy to use graphical user interface of the Spectrum Technology Platform offers a rich set of configurable options. Through this user interface, data quality standards can be easily configured for the entire enterprise.

Monitor data quality with a comprehensive audit trail

You can access a complete record of all transactions and data quality processes, tracked down to the user level. Consequently, administrators can monitor the effectiveness and impact of the technology on their Siebel system. Any data errors can be quickly identified, analyzed and rectified.

Siebel validated

The Spectrum Technology Platform is validated for both Siebel Enterprise Applications and Siebel Industry Applications and comes with pre-built connections into Siebel applications, including eBusiness.

Framework Client Tools

• Enterprise Designer
  • Batch Flow Inspector
• Management Console
• Interactive Driver

Framework Client APIs

• C, C++, COM, .NET, Java, XML – 32 bit (Windows & Unix)
• C, C++, COM, .NET, Java, XML – 64 bit (Windows & Unix)
• Web Services

Support

• Sign in to the Enterprise Connector for Siebel Support Area for Downloads, Licensing and Documentation
• Contact Support
• Education

Data Sheets and Brochures

• Spectrum Enterprise Connector for Siebel Data Sheet

White Papers

• Core Data Services: Basic Components for Establishing Business Value