EngageOne Interactive
Generate real-time correspondence to save time, reduce costs and improve customer service
An enterprise solution for communication management
Companies rely on many types of document output to conduct daily business transactions, varying in format, content and delivery channel. With the demand for even faster, more personal customer interactions, enterprises require greater control of their communications, to build lasting relationships and increase profits. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalized customer communications that require the human touch, across the entire enterprise.
EngageOne Interactive offers an efficient and effective means to generate personalized correspondence, new business applications and negotiated documents, replacing error prone, costly and hard to maintain legacy correspondence applications. EngageOne Interactive offers a comprehensive solution that provides the necessary agility, flexibility and control beyond other interactive communication solutions and affords a highly productive, accurate, personal interaction — enterprise-wide. Creating content is extraordinarily easy, saves time and costs, reduces errors, ensures branding and compliance and improves customer service.
Create real-time interactive customer communications
- Generate personalized communications in an efficient, controlled manner
- Ensure branding and compliance automatically
- Tailor individual communications to the specific needs of the interaction
- Deliver, instantaneously, through the customer’s preferred delivery channel
- Improve business process automation with built-in document management, workflow, Web services and optional archive for easy integration in existing systems
Deliver accurate communications fast
EngageOne Interactive reduces the preparation time per document, allowing your team to handle more customer inquiries in a shorter time frame, thereby reducing costs and increasing customer satisfaction. The innovative, truly interactive, Web-based WYSIWYG document editor lets front-line users create communications in-context of the document itself. Users are prompted for information relative to the document that is immediately populated, without having to go to other locations to preview.
To create personalized customer communications faster and easier than ever, contact us today.
NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and training needs. We apologize for any inconvenience.
Easy to use, deploy and integrate
EngageOne™ features a scalable architecture that supports a multitude of users and makes creating and managing interactive content extraordinarily easy, simple to deploy and a breeze to integrate. EngageOne consists of the following four components:
- Template Designer defines document templates, optional content objects, interactive data prompts and content protection.
- EngageOne Interactive Correspondent provides the web-based interface where frontline users create and modify personalized documents and distribute to various delivery channels. \
- EngageOne Administrator manages several key functions: template organization and workflows; delivery channels, including managing batch jobs; and general system administration.
- EngageOne Server provides a full complement of web services to access the features from a front-end business system.
Predefined content and design
Business users generate communications with templates that define the branding elements of the document, protected content, as well as end-user interactivity. Interactive features include the ability to define interactive data prompts, editable content and pre-canned paragraphs for end-user selection.
Easily create interactive communications in context
Through its web-based WYSIWYG (What You See Is What You Get) document editor, front-office users can easily create communications in the context of the document itself. Users are prompted for relevant that is instantly populated, without having to go to other locations. The interactive editor presents the document exactly as it will be printed to ensure quality.
Built-in workflow and collaboration
Streamline document creation with built-in template management, workflow and approval mechanisms, customer delivery preference and interactive collaboration. Business users receive important metrics and analytics to monitor and track template usage throughout their organization.
Standardized branding and compliance
The pre-defined templates maintain corporate identity including branding elements such as fonts, colors, logos and layouts. Consistent branding and style is further enforced by storing templates in a centralized shared repository.
Multi-channel delivery and reduced printing costs
Interactive communications can be delivered in real-time through your customer’s preferred channel – e-mail, SMS, fax and print. Documents can also be queued up for batch processing to take advantage of postal savings and reduced production printing costs.
Web services for easy integration and scalable infrastructure
Web services allow for tight integration into an existing front-end business system such as CRM, Claims, BPM or other application services to manage and control interactive communications in your critical business processes. Out-of-the-box application can be loosely coupled with the business applications. J2EE architecture offers commercial grade scalability and performance supporting thousands of concurrent users and requests.
Our products are designed to work within a wide variety of existing technical environments.
Application Server
IBM Websphere® 6.1
JBOSS® 4.2.1
Supported Databases
Microsoft® SQL Server®
Server Operating System
Microsoft® Windows 2003 Operating System
IBM AIX® 5L
Client Operating Requirements
Microsoft® Internet Explorer 6.x