e-Mail & SMS Communications
Manage in-bound and out-bound e-mail and SMS communications.
The rapid growth of electronic communications have forced most large call centers to become multi-channel contact centers. Customers can now receive virtually any communication they currently receive on paper via digitally signed e-mail too, without the need for any redesign of content, using industry leading document composition, communications management and message archiving technology from Pitney Bowes Business Insight.
Our integrated communication solutions help organizations embrace two-way email and short message service (SMS) communications. As your customers engage with your contact centers via email and SMS, you can maintain an up-to-date view of all customer communications—regardless of channel—including both inbound and outbound messages. You can also route electronic communications to appropriately skilled teams based on their content and trigger relevant automated or semi-automated responses.
Business applications of e-Mail & SMS Communications solutions:
- Call Centers for Finance, Insurance, Communications, Utilities, Retail/Restaurant/Real Estate and Public Sector organizations.
- E-Billing solution for secure statement and bill delivery, e-marketing and mobile alerts based on user transactions or location. Also for realtime mobile alerts to combat credit card fraud and identity theft.
- Catastrophe management and notifications for location specific emergencies.