e2 Web View for Mobile Customer Service
Minimize response time and eliminate call-backs with high-speed search, retrieval and online presentment of documents
Increase contact center efficiency
Now your customer service team can retrieve customer documents in seconds – to view any document or any page – so they can respond more quickly and accurately to inquiries and mobile customer service requests. With instant access to exact replicas of printed documents and web-presented information, CSRs can handle calls with increased speed and efficiency, whether customers receive their documents through the mail or electronic delivery. e2™ Web View is the document retrieval solution that renders documents on-the-fly through a customer-centric search.
With e2 Web View from Pitney Bowes Business Insight, CSRs can rapidly access archived documents and web-presented info — pulling together all records for a single customer in one browsable viewer. There’s no need to enter strings of search variables, no date-range limitations and no need to deal with slow-loading PDFs. Interactive search capabilities make it possible to identify exact document fast, even when limited information is available.
Give CSRs instant access for better service
e2 Web View empowers your team to locate, verify and share information almost instantly, to resolve conflicts and improve customer satisfaction. e2 Web View lets users:
- View any page from any document from a desktop client or browser
- Locate customer information quickly with interactive name and account search feature
- Access all related information with customer-centric virtual document folder
- View and navigate documents easily with high-fidelity, dynamic document rendering
- Resolve issues while customers are on the phone with instant email and e-fax capability
- Provide enhanced service with online payment processing and payment cancellation
- Speed processing with online adjustment, change comparison and reconciliation capability
To improve service delivery, reduce call times and eliminate call backs, contact us today.
NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and training needs. We apologize for any inconvenience.
Retrieve customer documents in seconds
Search, retrieve and present customer documents instantly with e2 Web View from Pitney Bowes Business Insight. Interactive search capabilities make it possible to identify exact document fast, even when limited information is available, so CSRs can rapidly access archived documents and web-presented info. Instant access and e-mail capabilities allow reps to resolve inquiries while customers are still on the phone, eliminating call backs and duplicated efforts. e2 Web View gives your CSRs powerful functionality:
Faster call resolution
Provide CSRs real-time access to exact replicas of documents and web-presented information – exactly as the customer sees it – from a single interface, without toggling between screens. The result is more satisfied customers and greatly reduced call times.
Multi-format rendering for quick loads, faster navigation
e2 Web View technology renders documents and data on-the-fly in your preferred viewing format–including GIF, TIFF, PDF, and HTML, so CSRs can quickly navigate to the right page or section even in documents with thousands of pages. Unlike other systems, e2 does not require conversion to PDF, which is slow to load, difficult to navigate, and has significant storage overhead.
Interactive search identifies the right document in seconds
CSRs can more quickly identify a caller and find the individual’s document, no matter what information is given (name, address, social security or account number) with our unique, interactive search capabilities. And finding the correct ‘Mr. Smith’ among dozens is facilitated by a drop-down list of names with corresponding meta-data about the selected name being displayed in a separate window.
Integrated e-mail and fax capabilities
e2 Web View helps eliminate call backs and costly remails. CSRs can retrieve exact replica documents while the customer is on the phone — with the ability to e-mail, fax and reprint them on demand, thereby improving customer satisfaction and first-time call closure.
Faster reprints at reduced costs
CSRs can print customer-requested copies on a local printer or submit them for batch reprinting. With the e2 Reprint option, reps can view and reprint an entire document, a range of pages or a single sheet. CSRs can also e-mail requested documents to the customer, eliminating the printing and mailing costs.
Support
- Sign in to the e2 Web View support area for downloads, licensing and documentation
- Contact Support
- Training