Mobile Customer Service
Personalize, manage and archive SMS and mobile communications for enhanced service
Keep in touch with your customers, wherever they are, with service solutions for mobile devices and SMS communications. Mobile customer service is the logical evolution of the modern contact center – from its beginnings as a phone bank, to e-mail and web presentment, and now to short message service (SMS), texting and mobile communications. Pitney Bowes Business Insight offers integrated customer service solutions to help your CSRs efficiently personalize, manage, archive and respond to electronic inquiries from customers on the move.