Archive & Compliance for Customer Communication Management
High-volume solutions for archiving customer documents, e-mail and SMS communications in compliance with data management regulations.
Most companies generate thousands upon thousands of documents. Every day, data-driven print streams are turned into statements, invoices, policies, notifications, and hundreds of other business-critical documents. Customer service representatives continually send and receive correspondence and now, electronic communications too. Businesses are facing exponential growth in the amount and types of documents that require storage. And what was once an IT issue has now grown into a challenge for entire organizations.
To complicate this issue more, inadequate document retrieval increases the cost of customer care – and can lead to customer dissatisfaction. And organizations must maintain and control records in compliance with regulations such as Sarbanes-Oxley and the Health Insurance Portability and Accountability Act (HIPAA) – or face criminal penalties, financial loss, and negative publicity. Clearly, choosing a method of document storage requires careful consideration of expense, customer service capacity, and compliance risk – not to mention accuracy, document quality, flexibility, and accessibility.
Fortunately, there are high-speed, high-volume archive solutions from Pitney Bowes Business Insight that let you centrally store and instantly search and retrieve customer documents, even e-mail and SMS communications. Learn more using the links below.