EngageOne Liaison

Grow customer relationships with highly personalized Web and e-Billing portals, mobile and online customer-care capabilities.

Overview
Key Features
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EngageOne Liaison can help companies use data they already have to increase customer adoption, better understand trends and utilize intelligence to provide targeted offers, improve service, reduce costs and drive increased revenue.

This component enables companies to automatically tailor online and mobile billing experiences via a rules-based engine that analyzes a customerís transaction history, online behavior and profile data to determine the most relevant action. In a single online solution, EngageOne Liaison delivers electronic bill presentment and payment (EBPP), self-service, billing intelligence, mobile and customer-care solutions.

Using EngageOne Liaison, businesses can integrate personalized document creation and high-performance archive and retrieval capabilities to manage a true end-to-end multichannel solution. Built-in efficiencies such as integrated interactive voice response (IVR) help call center users drive their own two-way experience, while online users easily access self-help. A unique deployment model enables a tailored online solution 50% faster than before with a significantly lower cost of ownership.

NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and education needs. We apologize for any inconvenience.

Drive efficiency with one solution for billing and customer service

Implement a total e-billing solution offering e-presentment, payment (EBPP), billing intelligence, mobile and customer care, personalized document creation and high performance archive/storage
Enable two-way CSR conversations to receive and respond to questions via IVR

Monetize existing billing intelligence

Offer true micro-segmentation at the individual user level through customer intelligence to drive tailored offers and adoption marketing
Increase sales and revenue by micro-segmenting customers and creating personalized online interactions and offers based on historical online behavior

Improve and expand customer relationships

Improve customer loyalty with a feature-rich, personalized online user experience
Retain customers by treating each customer as an individual, presenting options that intuitively understand customer needs based on past activity