e-Messaging

Improve customer communications and personalize service with managed and archived emails and texts.

Overview
Key Features
Resources

e-Messaging helps organizations easily maintain brand voice and messaging consistency across channels, while personalizing automated email and text communications. With this easily managed solution, companies can vastly improve call center response to email and or text communications.

While providing controlled and structured support for email customer communications, e-Messaging enables you to send customers any communication they currently receive on paper via email or text message without the need for any redesign of content.

And while customers use e-Messaging to engage their contact centers, this transparent solution maintains an up-to-date view of all customer communications regardless of channel, both in-bound and out-bound. Encryption and digital signature features ensure that e-Messaging usage complies with current legislation for e-communications.

NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and education needs. We apologize for any inconvenience.

Create and manage electronic communications

Generate automated, personalized emails and text communications
Send automated or semi-automated responses relevant to original message content
Streamline response handling of customer service email and text communications
Manage communication bounces and provide graphical reporting of messages sent, delivery failures, responses and more

Engage customers with managed multi-channel communications

Eliminate duplicate efforts in customer communications
Manage multichannel communications from a single design environment
Display email content predictably in any email client or offline
Increase personalization of automated messages
Facilitate full reporting and event monitoring
Ensure consistent branding across all channels

Elevate call center responsiveness

Provide structured and distributed processing for all customer service email and text messages
Route inquiries automatically to appropriately teams

Archive messages for improved customer service and compliance

Archive all emails and text communications with access to customer-centric views
Increase compliance with storage and retrieval regulations and legislation for email and text communications

Support