Vault

Instantly archive, search or retrieve customer documents with a high-volume, high-performance document and data repository.

Overview
Key Features
Specifications
Resources

Vault enables authorized users in your organization to instantly view years of stored data, including statements, policies and correspondence, for better customer service and significant savings in time and money. Users can now archive, search and retrieve customer documents in seconds so they can ìsee what the customer sees.

Advanced data repositories help companies deal with exponential growth in the amount and types of documents that require storage, whether driven by the need for regulatory (such as Sarbanes-Oxley and HIPAA) expense management or to increase customer satisfaction.

This high speed, high volume, high-performing document and data repository provides immediate access to virtually all customer communications. And with real-time indexing, compression, storage and direct data-retrieval, this solution integrates quickly and directly into your call center, partner network or customer web site.

NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and education needs. We apologize for any inconvenience.

Improve customer care with high-end performance

Enable unrivaled storage and retrieval of documents through advanced compression technology
Index and process over 2.5 million pages per hour in real-time
Allow thousands of concurrent users to instantly access documents, regardless of the size or age of the documents
Permit online access to documents within hours of a production run, as documents are loaded quickly with no disruption to operations

Provide secure access to shared repository

Make high-volume documents available to CSRs, auditors, clients, health care providers, plan administrators and employees in a highly secure environment
Provide access to both documents and data sources to support any type of web presentment or self-care application your organization deploys
Store the original, native print streams including all point-in-time resources
Store and retrieve both system-generated documents and XML, as well as non system-generated data and documents, such as scanned images
Archive and retrieve scanned images such as invoices, contracts and support documents and link back to customer data

Eliminate paper copies and costly reprints

Create a fully indexed and searchable subset of the archive with the Vault Mobile tool
Generate CDs, DVDs or FTP delivered images, complete with integrated searching and viewing for distribution purposes
Enable users to select a range of documents for viewing and reprinting. Select pages in a multi-million-page print run, view documents to ensure theyíre correct, and then create this subset for use on the original production printer

Integrate seamlessly with internal apps and 3rd party systems

Configure easily with other internal or third-party applications, to search and display documents through your preferred interface
Provide easy integration with business systems, including accounting, billing, customer care, call center and CRM applications

Drive reduced hardware, maintenance and support costs

Enable real-time storage and retrieval using industry standard hardware, while eliminating expensive and high maintenance storage devices
Utilize full HSM support for data migration based on business process requirements

Windows Support

Service Clients (Reprint Admin, Mobile Vault, Query): Windows 7, Vista Service Pack (SP) 2, XP SP3
Vault and Render Servers: Windows Server 2008 R2, 2008 SP2, 2003 R2 SP2, 2003 SP2
The above support 32-bit x86 and 64-bit x64 (runs as 32-bit process) platforms. 64-bit Itanium not supported

UNIX Support (Vault Server and Rendering Engine)

Linux: Linux (32-bit or 64-bit x86 platforms) with kernel version > 2.6.18 and glibc version > 2.3
AIX: IBM AIX 5.3 (at least TL 05, SP 04 or higher) with C++ runtime libraries (xlC.rte and xlC.aix50.rte filesets), level 8.0.0.5 or higher
Solaris on SPARC: Sun Solaris 9 or Sun Solaris 10 (both for 64-bit SPARC platform)

Support