Archiving and Content Management
Respond immediately to customer queries and enable Web self-service with unrivaled document storage and retrieval capabilities
Enjoy an immediate improvement in customer service and relationships by enabling your representatives to immediately access all previous inbound and outbound costumer communications. Now employees can answer queries immediately and resolve issues quickly with all the information they need right at their fingertips. You can even provide customers with the ability to access these documents on the Web, completely negating the need for a customer query in the first place.
Your organization already has all the necessary documents in various applications. By storing your existing CRM and transaction data in a high speed, high volume, high-performing document and data repository, you can provide a 360 degree view of the customer and all communications.
Access a high-performance document and data repository
- Enable unrivaled storage and retrieval. Allow thousands of concurrent authorized users to instantly retrieve documents and data, while indexing and processing over 2.5 million pages per hour in real-time.
- Empower your customers. Reduce call center congestion by giving your customers the freedom to access appropriate documents through a self-service web portal.
- Enjoy cost-effective compliance. Enable your company to meet all legal and regulatory compliance requirements, while helping customer service efficiency and greater satisfaction.