Blogs
Visit our blogs for up to the minute information about Pitney Bowes Softwares products and services. Read about latest product releases, learn new ideas, and get helpful tips from the experts.
PB Software Blog
The most recent 5 blog posts:
- Customer data and the quality of that data is a company’s most important asset. With every interaction, customers are providing critical information. And with rising costs, it’s more important than ever to capture this data accurately and completely, in a timely manner and in a consistent format, while making sure that all stakeholders utilizing the [...]360 View: Data Driven Connections for an Improved Customer Experience by Phil Sidoti
- Over the past few years, top tier telecom carriers have been hiring customer experience leaders—multi-lateral champions of CEM (customer experience management) that advocate a customer-centric policy across all functional groups in an organization. With titles like VP of Customer Experience and SVP of Customer First Culture, this new class of telecom exec is tasked with [...]Getting Exact in How You Contact: Best Practices for Customer Experience Management by Phil Sidoti
- Texas-based health insurance company, FirstCare, produces over 180,000 documents a year for their customers. As a provider of prepaid medical, hospital and related comprehensive health care services to HMO subscribers and dependents, FirstCare required a more efficient system of document generation and information archiving. FirstCare’s offerings also included government programs such as Medicaid which meant [...]FirstCare Health Reduces Errors With Document Management Solutions by Barbara Bernard
- We recently commissioned a study for IDC Health Insights, which had some interesting findings: One of the most interesting points is that more than 50 percent of health plans will invest in trigger-based communications to prompt consumers to take action. Trigger-based communications use data analytics to detect a consumer’s current status, and automatically initiate relevant [...]Trigger-Based Communications Become a Priority for Health Plans by Barbara Bernard
- This week, we are joining the World Health Care Congress, where the main focus has been sharing best practices and advanced communication management solutions that help health care organizations drive patient and plan member engagement, increase revenues, and reduce costs. We’ve found that engaging consumers in the most effective and relevant ways and improving member behavior are [...]Customer Communications Strategies and Solutions at World Health Care Congress by Barbara Bernard
Read more at the PB Software Blog.
UK Insurance Blog
The most recent 5 blog posts:
- By Jarno Seegers I was driving into work today contemplating the irony of widespread flood warnings during a period of national drought. In fact this video from the BBC shows just how much can change in the space of seven days. It would be tempting to throw our hands up and cry out “Only in England!” But [...]Is your flood risk capability up to the task? by Jarno Seegers
- By Tim Spencer It can be easy to believe that consumers are only interested in finding the lowest price available when buying insurance. Good news then that Ernst & Young’s global ‘Voice of the Customer’ report has dispelled this myth, revealing consumers consider brand, financial security, insurer interaction and service as important factors. Another widely-asserted myth that [...]Are insurers listening to the Voice of the customer? by Tim Spencer
- Tim Spencer I recently read an interesting article in Post by Sarah Adams at Ordnance Survey discussing how location intelligence can help insurers target good risk customers giving them a competitive edge. I certainly agree with Sarah that those with the greatest insight into their customers and associated risk profiles will always derive a competitive advantage, whatever [...]Data drives competitive edge by Tim Spencer
- By Shaun O’Leary Fresh off the back of the recent Customer Experience in Financial Services conference it seems like a good time to consider just how well insurers are communicating with their customers. I attended a number of sessions focussed on meeting evolving customer expectations and enhancing the customer journey, but how much of this positive [...]How well are insurers communicating with an online audience? by Shaun O’Leary
- By Tim Spencer Recent high-profile outages at mobile network providers serve to highlight our dependence on communication infrastructures and IT systems. And they also serve to remind us of the fragile nature of reputation and brand equity. Of course, dependence on technology is hardly restricted to telecommunications. There are few sectors and companies that would escape unscathed [...]Do your systems really enable your business? by Tim Spencer
Read more at the UK Insurance Blog.
UK Utilities Blog
The most recent 5 blog posts:
- By Paul Laycock Consumer group Which?’s Big Switch reverse auction is due to take place tomorrow (9 May), aiming to use the power of collective bargaining to source a better energy deal for consumers. These schemes certainly have plenty of support; Energy Secretary Ed Davey is on board, over 275,000 have already signed up and EDF has [...]Are Big Switch initiatives the best approach? by saycommunications
- By Joseph Barber Those in the utility industry know only too well that they need to become more customer centric in how they conduct business and that to build lifelong relationships with customers they need to engender trust. A positive step in the right direction is news that energy companies will be required to inform customers [...]Can the utility industry learn a lesson or two in trust from Telco? by josephbarber
- By Lloyd Day With local elections just around the corner it’s been another tough week for the energy suppliers in the battle to gain customer trust. First Nick Clegg scored some quick political points announcing they must write to customers once a year to inform them if they could be on a cheaper tariff. Then a YouGov [...]Energy companies must get on the front foot in tackling trust issues by Lloyd Day
- By Joseph Barber I recently attended The Future of Utilities conference in London and listened to some interesting industry conversations on deploying technology to drive efficiencies and the issue of customer trust. One of the presentations that I particularly found interesting was by British Gas on The Green Deal. In this session British Gas presented on their [...]Deal or no Deal? by josephbarber
- By Paul Laycock We’ve outlined previously on this blog the challenges being faced by the utilities industry. Put succinctly, it is under intense pressure to keep prices down while investing billions in the infrastructure upgrades that are needed to realise a transition to low carbon generation and supply. However, there’s little clarity on how government or [...]A key insight into the Future of Utilities by saycommunications
Read more at the UK Utilities Blog.