It has never been easier for consumers to access product information and compare the offerings of telco service providers. With this greater knowledge, consumers are increasingly intolerant of communications that are unrelated to their individual circumstances. The amount of data available for carriers to customise communications is at a record high and the complexity to fulfill consumer's communication demands has also grown.
Find out how many leading telco providers addressed these critical business challenges in the face of intense competitive pressure.
Read our response to the ACMA "Reconnecting the Customer" draft report