Pitney Bowes Software Announces Legacy Migration Service for Customer Communication Management Applications for Insurance Companies
Industry-Leading Expertise Helps Property and Casualty Insurance Companies Reduce Costs, Mitigate Conversion Risk and Maximize Customer Communications
- Elizabeth Meurs or Madeline Shedno
- Phone: 203-351-6974 or 617-779-1816
- eMail: PBBI@shiftcomm.com
Troy, New York, — December 21, 2009
Pitney Bowes Software, the leading global provider of data quality and location intelligence solutions, today announced the availability of the Customer Communications Management (CCM) Legacy Migration Service and import utility tools to help property and casualty insurance companies efficiently and effectively move their legacy applications to Pitney Bowes Software’s next-generation CCM technology.
More and more insurance companies are realizing the need for more robust CCM tools to improve support for multi-channel interactions and improve brand and messaging accuracy and consistency, such as leveraging customer data to better personalize messages to each customer’s unique needs. In addition, many insurers are now facing increased risk from discontinued support of legacy document composition systems such as Oracle® DocuMerge® software. Pitney Bowes Software’s CCM Legacy Migration team has helped hundreds of companies worldwide create and manage their communications across the breadth and depth of their operation, and transition quickly and painlessly to the latest in CCM technology.
Forrester Research, Inc. (Nasdaq: FORR) recently recognized Pitney Bowes Software as an overall “strong performer” in The Forrester Wave™ Q2 2009 Report for Document Output for Customer Communications (DOCCM). Pitney Bowes Software was also named a “leader” in providing structured output solutions, highlighting the company’s strengths in data quality and marketing databases.
Pitney Bowes Software’s CCM Legacy Migration Service involves a five step conversion process which speeds conversion times and reduces costs, while concurrently ensuring the quality of clients’ communications. To start the process, Pitney Bowes Software maps out a client’s current CCM landscape including policies, claims, agent correspondence and collects existing document samples as well as assembly rules and existing data materials. From these design artifacts, the document architecture and customized conversion solution can be defined. The team will then define and prepare test cases and then implement a pilot project to validate the new document architecture and the customized process and make adjustments as necessary to ensure an easier transition for future conversion efforts. Its proven process utilizes an easy-to-use batch import utility tool to speed conversions and improve overall quality of the result.
“Cost savings and improved customer retention are the number one priorities of property and casualty insurers today if they want to be successful in today’s economy and this simply isn’t possible without a sound CCM strategy,” said Bill Sinn, strategic industry and marketing director at Pitney Bowes Software. “Many insurers today are still relying on homegrown or legacy document generation systems and feel stymied to move over to a more robust system because of the challenges and costs involved. The Pitney Bowes Legacy Migration Service, including a dedicated and experienced Professional Services staff and proven migration tools, helps insurers to move beyond their homegrown or legacy document generation systems and transition quickly, painlessly and cost effectively to the latest CCM technology. With a solid CCM strategy, insurers can deliver effective customer communications which transforms the impact of customer communications at every customer touch point, realizing significant business benefits.”
Visit www.PBInsight.com for more information on the Pitney Bowes Legacy Migration Service. Download a free copy of the Forrester Research, Inc. Wave Q2 2009 Report for Document Output for Customer Communications (DOCCM) at www.pbinsight.com/ccm/forrester09.
About Pitney Bowes Business Insight
Pitney Bowes Business Insight, a division of Pitney Bowes Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc., helps organizations to acquire, serve and grow customer relationships. Our leading-edge solutions in the areas of Customer Intelligence, Customer Communications and Customer Care enhance our customers’ operational systems and workflows, enabling them to manage their customer relationships more effectively. We offer unique and compelling capabilities, including location intelligence; GIS; predictive analytics; data quality, management and integration; and customer communications management. In combination, our solutions and capabilities deliver customer insights that create competitive advantages. Leading companies, government agencies and systems integrators rely on our global expertise and decades of leadership to improve their operational effectiveness and business results. Visit www.pbinsight.com and www.pb.com for more information.