Pitney Bowes Software Named Strong Performer in Independent Research Report on Document Output for Customer Communications Management
Company Named Leader in Structured Output for Solutions that Enable Organizations to Create, Format and Deliver Personalized and Interactive Customer Communications
- Carol Wallace or Amanda Munroe
- Phone: 203-351-6974 or 617-779-1816
- eMail: PBBI@shiftcomm.com
Lanham, MD — July 08, 2009
Pitney Bowes Software, the leading global provider of location and communication intelligence offerings, today announced that it was recognized as an overall “strong performer” in The Forrester Wave™ Q2 2009 Report for Document Output for Customer Communications (DOCCM). Pitney Bowes Software was also named a “leader” in providing structured output solutions, highlighting the company’s strengths in data quality and marketing databases.
Pitney Bowes Software was among 12 selected document output for customer communications management companies that Forrester invited to participate in its DOCCM Q2, 2009 Wave report. Based on a comprehensive 95-criteria evaluation and analysis of the company’s current offerings, market presence and strategy, Pitney Bowes Software was cited as a leader in delivering structured output solutions and recognized as a strong performer in both the interactive output and on-demand output categories. Overall, the company was recognized for its strong performance in document output for customer communication management.
According to the report, “Pitney Bowes leads in the structured segment due to a modular product with above-average design capability.” The report highlights several features of Pitney Bowes Software solutions that earned the company high scores. Specifically, the report cites Pitney Bowes “output management software that improves printer efficiency and print-stream workflows or that maximizes throughput by balancing document production” and its “unique data sets for improving address quality, as well as for improving marketing campaigns through location intelligence.”
“Pitney Bowes Software is honored to be recognized by Forrester for its strong performance in delivering enterprises flexible output solutions that empower business users, support multichannel and personalized content delivery and provide a rapid return on investment,” said Laurence O’Hagan, CCM CTO ad global portfolio director, Pitney Bowes Software. “Based on a comprehensive evaluation of innovation, strong market presence and customer feedback, we believe the Forrester Report further validates Pitney Bowes Softwares’ excellence and innovation in meeting a broad set of enterprise DOCCM needs. We continue to deliver new solutions that help our global customers reduce costs and improve customer relationships, managing both out-bound and in-bound effective communications with personalized message delivery.”
The Pitney Bowes Software Customer Communication Management suite enables business users to manage relevant and engaging communications across all delivery channels for greater consistency, efficiency and impact. With Pitney Bowes Software solutions, companies can create, distribute and manage customer-centric multi-channel communications for greater customer satisfaction and lower costs.
For more information on Pitney Bowes Software’s Customer Communication Management solutions, visit http://www.pbinsight.com/products/customer-communication-mgmt/. To request a free copy of the Forrester Wave Q2 2009 DOCCM report, please visit www.pbinsight.com/ccm/forrester09.
About Pitney Bowes Business Insight
Pitney Bowes Business Insight, a division of Pitney Bowes Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc., helps organizations to acquire, serve and grow customer relationships. Our leading-edge solutions in the areas of Customer Intelligence, Customer Communications and Customer Care enhance our customers’ operational systems and workflows, enabling them to manage their customer relationships more effectively. We offer unique and compelling capabilities, including location intelligence; GIS; predictive analytics; data quality, management and integration; and customer communications management. In combination, our solutions and capabilities deliver customer insights that create competitive advantages. Leading companies, government agencies and systems integrators rely on our global expertise and decades of leadership to improve their operational effectiveness and business results. Visit www.pbinsight.com and www.pb.com for more information.