Pitney Bowes Software Announces New Version of e-Messaging Solution for Managing Multi-Channel Insurance Communications
Version 1.1 Adds Digital Signatures and Automated Content Categorization for Email and Short Message Services Communications, Processing Claims more efficiently, Reducing Call Center Costs and Improving Customer Service
- Carol Wallace or Amanda Munroe
- Phone: 203-351-6974 or 617-779-1816
- eMail: PBBI@shiftcomm.com
Lanham, MD — May 18, 2009
Pitney Bowes Software, the leading global provider of location and communication intelligence offerings, today announced the immediate availability of a new version of its e-Messaging solution. With enhanced control and flexibility, e-Messaging v1.1 enables insurance carriers to effectively manage and automate two-way email and short message services (SMS) communications to speed claims processing, increase renewal and quote conversion rates and iron out peak call center traffic. e-Messaging v1.1 provides auto-categorization of inbound messages to streamline call center operations and digitally signed outbound communications to improve customer service, archiving and regulatory compliance.
A critical component of the Pitney Bowes Software Customer Communication Management (CCM) suite, the e-Messaging solution provides complete message delivery management, communication analysis and reporting, and archiving of print, electronic and mobile communications. The new content categorization feature in e-Messaging v1.1 automatically prioritizes and routes inbound email and SMS messages to the appropriate personnel based on the message's content and urgency. This streamlines response and auto-response processing for inbound messaging, improving the overall customer experience. To guarantee the authenticity of sent messages, e-Messaging v1.1 has a built-in digital signature capability to provide trust in email communications from senders to their customers.
Today customers expect to interact with their insurance provider across multiple channels. The risk of inconsistent and invalid communications reaching customers increases as channels expand. "The Pitney Bowes Software e-Messaging solution helps companies centrally manage customer communications including email and SMS, ensuring branding and compliance, said Bill Sinn, Strategic Industry and Marketing Director, Pitney Bowes Software. "With the e-Messaging solution, companies can gain immediate and tangible cost savings across claims, sales and marketing, agent self-service and Contact Centers as well as ensure that e-communications comply with legislative requirements. In addition, customer service levels can be improved, helping increase customer and brand loyalty."
"Insurance agencies are under great pressure to deliver personalized customer communications in a variety of formats, including email and SMS messaging, without sacrificing service or security," said Gaston Hummel, Director e-Messaging Solutions, Pitney Bowes Software. "As part of the CCM integrated suite of tools, e-Messaging supports two-way communications-from composition to delivery to reporting and managing responses-to meet the needs of both the recipient and the sender. e-Messaging addresses all aspects of email and SMS customer communications. Previously organizations would have needed to integrate three or four solutions from different vendors in order to achieve the same end-to-end functionality."
The Pitney Bowes Software CCM suite simplifies the gathering and manipulation of data, streamlines document creation and distribution, and ensures that customer communication information is accessible and secure. Organizations can leverage the e-Messaging v1.1 solution with existing Pitney Bowes Software offerings, including DOC1®, e2TM Account Management Suite and DataFlowTM , or as a standalone solution.
Availability
The Pitney Bowes Software e-Messaging solution is available now.
About Pitney Bowes Business Insight
Pitney Bowes Business Insight, a division of Pitney Bowes Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc., helps organizations to acquire, serve and grow customer relationships. Our leading-edge solutions in the areas of Customer Intelligence, Customer Communications and Customer Care enhance our customers’ operational systems and workflows, enabling them to manage their customer relationships more effectively. We offer unique and compelling capabilities, including location intelligence; GIS; predictive analytics; data quality, management and integration; and customer communications management. In combination, our solutions and capabilities deliver customer insights that create competitive advantages. Leading companies, government agencies and systems integrators rely on our global expertise and decades of leadership to improve their operational effectiveness and business results. Visit www.pbinsight.com and www.pb.com for more information.
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DOC1, e2, e-Messaging and DataFlow, are trademarks or registered trademarks of Pitney Bowes Software Inc. PITNEY BOWES and the Corporate logo are registered trademarks of Pitney Bowes Inc. All other trademarks, names and services are the property of the respective owners. ©2009 Pitney Bowes Software Inc. All rights reserved.